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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Not happy with the room that I stayed in. Not clean and looks as if it came out of the 70's. They really need to do a overhaul on this motel. The shower curtain was being held up by caulk as well as the tub faucet. The sink faucet problem hadn't been cleaned since they built this place. There were cracks everywhere in the bathroom I was literally afraid something was going too jump out of one. The furniture and carpet was gross and sticky. UCK..... I have stayed any many places and will have to say this is by fa... read more
Business response:
I appreciate you taking the time to write a review of your recent stay with us. The issues you described are unacceptable and I apologize for your experience. Your comments have been reviewed by our staff and we will use your room as an example to ensure that your experience will not be repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you are in our area.
Cat urine smell As soon as we exited the elevator on the 2nd floor we were hit with the smell of cat urine. All the way to our room. The room didn't smell but the hallway did. There was a spill in the elevator that was there from the time we arrived until we left. The room seemed ok but the rest of the hotel seemed untidy. We won't be staying there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The odor issue you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I have used your comments as a training tool to coach our housekeeping staff to ensure that each guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experie... read more
Stinky Stay The front desk staff were friendly, but that's where the positive experience ends. When we arrived there was a bin full of dirty dishes outside our door. All of the upholstered furniture and sofabed mattress were stained. The carpet in the hallway and room smelled really bad. The floor in the kitchen area was sticky. The breakfast area downstairs was dirty and understocked at 7am so it likely had been that way since the previous morning. We requested a refund for our 6 day stay on the first day and were accommoda... read more
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all of the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. To uphold our company's high standards, we have replaced all recliners and couches in our guest rooms and will be making sure we are walking our properly frequently to ensure it is fresh and clean for our guests. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give u... read more
Poor Some other guest was able to enter my room with his plastic key card. I don't know if this was due to the careless behavior of the staff or just some sort of malfunction but they did nothing to correct or compensate for it. Additionally the kitchen area of the room was old and worn and there were no pots ,pans, utensils etc. What good is a kitchen with nothing you need to use it?
Worst hotel and customer service ever!!! This place was a dump! I excercised my right to be relocated to another location by the airport! Although they eventually got me transferred after almost 2 hrs, they had a brand new agent that barely spoke English who was incompetent and didn't know what he was doing. I was in pain and suffering from migraines and degenerative disc disease in my back to the point I was almost on the floor crying. The agent wanted to argue with me and kept asking me to wait one minute...that one minute... read more
Only if no other option! I strongly recommend you do NOT stay in this hotel. Although the staff is fairly friendly the hotel conditions, particularly of the rooms, is terrible. The smell inside the room was terrible and noticeable as soon as I openned the door. The chairs and carpet were very dirty. The cleanness of the sheets and towels is very questionable. I did pay an extra daily fee for room maintenance and it only covered making the bed. It was evident that the room (including the bathroom) was not cleaned.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Hotel is a rather dated, and most occupants seem to be long term residents. Furniture and bedding is old and dated, pillows were yellow. Carpet was stained and dirty, and the room had a rather odd odor.
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.