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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was expecting better The room Stink!! There was no bedding for the pull out..the shower head was horrible but that is a quick and easy fix..please give the rooms a little TLC..
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bloody awful!!! Water was turned off for 12 hours, the fire alarm went off multiple times throughout the day and middle of the night. Maid service was shabby, and when I inquired about moving to another hotel due to not having water, I was flat out, rudely told no, They would not pay for another hotel. Not to mention the crack head that was passed out on the front entrance.
Business response:
Jennifer, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
The lobby looked like it was washed with a dirty mop. The elevator had slimy streaks on the doors and the floor was very dirty. Refrigerator barely kept things cool. An ice chest would have worked better but no ice nor could we make ice since the refrigerator wasn’t working properly.. The halls and rooms had a stale odor. Wasn’t worth the savings compared to a normal motel. We won’t be back.
Business response:
Peter, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
AC didn’t work, Room was dirty, tv remote didn’t work, staff wasn’t helpful,
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Disappointing when checking in we were told they gave away our king size bed but offered a 10% discount if we would take a queen size bed. We did Bathroom had ONE small size hotel soap only. We had only ONE cup and 2 towels only. We will not come back and do not recommend to anyone.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
The smoke alarm chirped all night even after unplugging. I had to put it in freezer to get some sleep, I was awaken by lawn care company blowing leaves all over my new car. I told front desk and they said that they would speak to him. They did but he continue to blow leaves on other guest cars. I even video this event .but decided not to post.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Bugs and rude staff Never will stay again. Roaches and stink bugs even in the 4th floor.
Business response:
Please accept our sincere apologies for the cleanliness issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure our guests are treated well moving forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Appear to house many homeless individuals.
Business response:
Sharon, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
ok Entry room door handle was broken (hanging). In order to enter room u had to slide card 1st, then lift up door handle then bring back down again to open door. The room furnace was not functioning properly. Room was cool all the time. When raising temperature several times, the heat never came up.
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.