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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
An ok room. That's about it. The room was clean. Breakfast consisted of granola bars, oatmeal Packets with No bowls, Hot water and coffee With Hardly no creamer. The room had a kitchen in it with no dishes or utensils. If you wanted some you had to go and request it from the front desk. They only do room service every 7 days. We were there for 3 days with no roomL service, no fresh towels or wash cloths. If you want room service you have to pay extra for it. When I called To ask for clean towels and wash cloths I was told we... read more
Business response:
Carrie, we are truly sorry that your stay was not up to your expectation and regret the inconvenience it caused. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this servic... read more
At 5:30 Monday morning, the dumpster was being emptied. I had to get up at 7, so it wasn't a huge deal. I thought that would actually work out because on Tuesday my meetings were later in the morning and the trash was already emptied so I'd be able to sleep late. Instead the landscaping crew was outside the window with string trimmers and leaf blowers. Those things would be better done later in the morning.
Business response:
Jim, thank you for staying with us and for taking the time to write a review. We apologize that your sleep was disturbed and your feedback will be taken seriously to improve our future guests’ experience. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Talk About Not Clean When we got to hotel we were excited. First time at extended stay. We walk in the door and right away I see this liquid spill on the comforter of my bed. GROSS! So I wondered if my bed sheets had even been cleaned...My 10 year old goes to make the sofabed and first..no sheets in room and 2nd no mattress pad and mattress had stains DOUBLE GROSS! So she has to go and request sheets and blanket for her bed and comforter for mine. Then she goes to make a meal-room has no dishes. We take a swim and pool was o... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The worse experience ever I can't tell you because you guys canceled my reservation and had the nerve to charge my card. I have not yet received my reimbursement. I will not not back to your establishment nor will I send anyone to stay with you guys. Very unprofessional
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix up regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Management
I was expecting better The room Stink!! There was no bedding for the pull out..the shower head was horrible but that is a quick and easy fix..please give the rooms a little TLC..
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bloody awful!!! Water was turned off for 12 hours, the fire alarm went off multiple times throughout the day and middle of the night. Maid service was shabby, and when I inquired about moving to another hotel due to not having water, I was flat out, rudely told no, They would not pay for another hotel. Not to mention the crack head that was passed out on the front entrance.
Business response:
Jennifer, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
The lobby looked like it was washed with a dirty mop. The elevator had slimy streaks on the doors and the floor was very dirty. Refrigerator barely kept things cool. An ice chest would have worked better but no ice nor could we make ice since the refrigerator wasn’t working properly.. The halls and rooms had a stale odor. Wasn’t worth the savings compared to a normal motel. We won’t be back.
Business response:
Peter, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
AC didn’t work, Room was dirty, tv remote didn’t work, staff wasn’t helpful,
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.