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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean and had a bad odor. Shower was not working properly
Business response:
Risa, we sincerely apologize for the inconvenience you encountered in your room as it is never our intention to lose focus on providing you with the hospitality you deserve. Your feedback has been discussed with our housekeeping and maintenance team to ensure they deliver much better service going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Hotel was not clean, needs updating, uncomfortable Bed and pillows. You can hear through the walls....hear people Walking around upstairs.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Terrible room The room was not clean. Room has old bedsheets. Beer bottle in fridge. Toilet was not clean. There was a problem with lock of our room. We left our stuff in the room and when we try to get in the room again it does not open. It was 9 at night and the lady at the reception was having difficulty to help us because of limited staff. Our one year old kid food was in the room and we could not access it for two hours. You all could imagine how difficult it is to manage a hungry child for two hrs late at night. The la... read more
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We invite you to come back and validate the changes we will be implementi... read more
No There was old spilled drink on the walls. the tub was dirty and the shower curtain was falling off the wall and the water wouldn't stay in. The room had a weird smell and smelled like some one smoked in a non smoking room. There was an exposed wire hanging out of the heating unit and the iron leaked all over one of my shirts. They were renovating and the workers left the side door propped open all night I had to get up and shut it but it didn't lock so I did not feel safe. The only pleasant thing about the stay was the ho... read more
Disappointed Not happy with the room that I stayed in. Not clean and looks as if it came out of the 70's. They really need to do a overhaul on this motel. The shower curtain was being held up by caulk as well as the tub faucet. The sink faucet problem hadn't been cleaned since they built this place. There were cracks everywhere in the bathroom I was literally afraid something was going too jump out of one. The furniture and carpet was gross and sticky. UCK..... I have stayed any many places and will have to say this is by fa... read more
Business response:
I appreciate you taking the time to write a review of your recent stay with us. The issues you described are unacceptable and I apologize for your experience. Your comments have been reviewed by our staff and we will use your room as an example to ensure that your experience will not be repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you are in our area.
Cat urine smell As soon as we exited the elevator on the 2nd floor we were hit with the smell of cat urine. All the way to our room. The room didn't smell but the hallway did. There was a spill in the elevator that was there from the time we arrived until we left. The room seemed ok but the rest of the hotel seemed untidy. We won't be staying there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The odor issue you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I have used your comments as a training tool to coach our housekeeping staff to ensure that each guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experie... read more
Stinky Stay The front desk staff were friendly, but that's where the positive experience ends. When we arrived there was a bin full of dirty dishes outside our door. All of the upholstered furniture and sofabed mattress were stained. The carpet in the hallway and room smelled really bad. The floor in the kitchen area was sticky. The breakfast area downstairs was dirty and understocked at 7am so it likely had been that way since the previous morning. We requested a refund for our 6 day stay on the first day and were accommoda... read more
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all of the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. To uphold our company's high standards, we have replaced all recliners and couches in our guest rooms and will be making sure we are walking our properly frequently to ensure it is fresh and clean for our guests. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give u... read more
Poor Some other guest was able to enter my room with his plastic key card. I don't know if this was due to the careless behavior of the staff or just some sort of malfunction but they did nothing to correct or compensate for it. Additionally the kitchen area of the room was old and worn and there were no pots ,pans, utensils etc. What good is a kitchen with nothing you need to use it?
Worst hotel and customer service ever!!! This place was a dump! I excercised my right to be relocated to another location by the airport! Although they eventually got me transferred after almost 2 hrs, they had a brand new agent that barely spoke English who was incompetent and didn't know what he was doing. I was in pain and suffering from migraines and degenerative disc disease in my back to the point I was almost on the floor crying. The agent wanted to argue with me and kept asking me to wait one minute...that one minute... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.