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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing when checking in we were told they gave away our king size bed but offered a 10% discount if we would take a queen size bed. We did Bathroom had ONE small size hotel soap only. We had only ONE cup and 2 towels only. We will not come back and do not recommend to anyone.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
The smoke alarm chirped all night even after unplugging. I had to put it in freezer to get some sleep, I was awaken by lawn care company blowing leaves all over my new car. I told front desk and they said that they would speak to him. They did but he continue to blow leaves on other guest cars. I even video this event .but decided not to post.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Bugs and rude staff Never will stay again. Roaches and stink bugs even in the 4th floor.
Business response:
Please accept our sincere apologies for the cleanliness issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure our guests are treated well moving forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Appear to house many homeless individuals.
Business response:
Sharon, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
ok Entry room door handle was broken (hanging). In order to enter room u had to slide card 1st, then lift up door handle then bring back down again to open door. The room furnace was not functioning properly. Room was cool all the time. When raising temperature several times, the heat never came up.
Room was not clean and had a bad odor. Shower was not working properly
Business response:
Risa, we sincerely apologize for the inconvenience you encountered in your room as it is never our intention to lose focus on providing you with the hospitality you deserve. Your feedback has been discussed with our housekeeping and maintenance team to ensure they deliver much better service going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Hotel was not clean, needs updating, uncomfortable Bed and pillows. You can hear through the walls....hear people Walking around upstairs.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Terrible room The room was not clean. Room has old bedsheets. Beer bottle in fridge. Toilet was not clean. There was a problem with lock of our room. We left our stuff in the room and when we try to get in the room again it does not open. It was 9 at night and the lady at the reception was having difficulty to help us because of limited staff. Our one year old kid food was in the room and we could not access it for two hours. You all could imagine how difficult it is to manage a hungry child for two hrs late at night. The la... read more
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We invite you to come back and validate the changes we will be implementi... read more
No There was old spilled drink on the walls. the tub was dirty and the shower curtain was falling off the wall and the water wouldn't stay in. The room had a weird smell and smelled like some one smoked in a non smoking room. There was an exposed wire hanging out of the heating unit and the iron leaked all over one of my shirts. They were renovating and the workers left the side door propped open all night I had to get up and shut it but it didn't lock so I did not feel safe. The only pleasant thing about the stay was the ho... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.