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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like that they started calling me at 10:30 am telling me to checkout or id have late fees and then at 10:45 housekeeping started knocking on the door. The kitchen in the room had no supplies. and the place smelled of something awful like a bad fish fry with very bad old oil.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and regret the inconvenience it caused. Your feedback will be shared with our team to improve our service going forward. We have also shared your concern with our housekeeping team, and we have asked them to deep clean the areas to remove the smell. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay ... read more
Tired Hotel Old tired hotel. bed was too small and very uncomfortable.
Business response:
Kelly, Thank you for the feedback. We regret our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconven... read more
The bathroom had a sewer smell the entire time I stayed there. The hallway smelled like burnt plastic.
Business response:
Thank you for choosing us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests’ do not experience the same problem. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Almost nothing in room. No paper towels. No tissues. No cups or glasses. Empty. No ice on entire Property. NOT IMPRESSED
Business response:
Thank you for your review. We are sorry we failed to provide our customary attention to detail in preparing your room, and we sincerely apologize for the oversight. We will share your feedback with the housekeeping team so that they are more diligent going forward. Kindly note, kitchenware for your suite is kept and available at the front desk upon request, and that we have ice trays for your convenience. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The manager and the staff were super rude. When it was checkout time they knocked on my door and told me in a rude way (if you don’t check out we’ll be charge you an extra 10$. I said I will leave in 15 minutes because I didn’t know I had to leave at 11. Most hotels I stay in give you till 1 and are flexible. Well they did charge me when I left at 11:20. I spoke to the manager and she was rude and unhelpful at all. I’d never stay there again.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
We were overcharged at check-in and then not given the room I'd reserved (which was a king bed). There was also a long black hair on the towels in the bathroom.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the discomfort caused due to the cleanliness issue in the room offered. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. Regarding the refund, please feel free to get in touch with us to resolve your queries. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.... read more
We ended up not staying. Our room was sold when we arrived at our scheduled time at 11pm. They told us it was first come first serve, even though our reservation said it was a guaranteed room and no need to confirm. They ended up trying to push us to another Extended Stay location, which was a half star at best, we decided to book down the street at 1am, after we saw the cockroaches crawling around the kitchenette area. I wouldn't recommend using an extended stay just based on their company practices. As the original extende... read more
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue and the difficulties you experienced at our sister property during your stay. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
There was nothing about this hotel that Was likeable. Dirty blood stained mattresses dirty facility dirty room and the worst customer service EVER!!!!!!!!!
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
They advertise their Shuttle service but it needs to be booked 24 hrs in advance and is unavailable before 9am. Weird smell in the property. Staff was pleasant. Breakfast was a joke cupcakes and coffee
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.