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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were overcharged at check-in and then not given the room I'd reserved (which was a king bed). There was also a long black hair on the towels in the bathroom.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the discomfort caused due to the cleanliness issue in the room offered. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. Regarding the refund, please feel free to get in touch with us to resolve your queries. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.... read more
We ended up not staying. Our room was sold when we arrived at our scheduled time at 11pm. They told us it was first come first serve, even though our reservation said it was a guaranteed room and no need to confirm. They ended up trying to push us to another Extended Stay location, which was a half star at best, we decided to book down the street at 1am, after we saw the cockroaches crawling around the kitchenette area. I wouldn't recommend using an extended stay just based on their company practices. As the original extende... read more
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue and the difficulties you experienced at our sister property during your stay. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
There was nothing about this hotel that Was likeable. Dirty blood stained mattresses dirty facility dirty room and the worst customer service EVER!!!!!!!!!
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
They advertise their Shuttle service but it needs to be booked 24 hrs in advance and is unavailable before 9am. Weird smell in the property. Staff was pleasant. Breakfast was a joke cupcakes and coffee
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room was not cleaned properly. Hair in the shower and on the shower walls. We was not happy!!
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
This place is not expensive so no big expectations but it does not take much to have a clean room, my room 112 was dirty as hell, was too tired to change hotel.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping team double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by havi... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The outside of the building was nice. However, the inside was disappointing. The entire interior is poorly lit and they use the dim bluish lights everywhere. Our room smelled like old smoke and vomit. It was horrible. The lamps were rickety and one just flickered. I will not stay here again nor would I recommend it. One good thing—the staff was nice. We couldn’t move as the entire area was booked for a convention.
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No rooms and charges my card for a no show. We showed up and the rooms were already booked. Still working to get my money back from the hotel.
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.