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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay review - Room with kitchen was nice. - There is a restaurant in walk-able distance, which is nice. - Breakfast is so poor; only coffee and energy bar. - No answer to pick up phone for shuttle service from the airport to the hotel. - Too expensive during the Furniture Exhibition week for the service of the hotel.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Warning! This is not a hotel by normal standards.. When booking a hotel on Hotels.com, as I do very often, one would think that booking this hotel would include daily maid service, correct? No! New towels daily, no, not unless you want to carry the old towels to the front desk and than pick up new towels! Terrible. I call this camping! Daily trash pick up, no! I had my trash can overflowing by the end of my 7 night stay with paperwork and magazines from the High Point Furniture Market! Mind you, I spent $250 per night for 7 ... read more
Business response:
Ronald, thank you for sharing your experience with us. We are sorry to know our services & amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to en... read more
First I want to say the the hotel staff is one of the nicest and accommodating that I have had experience with. Now for the BAD: The hotel is pretty dated with an awful smell throughout it. Especially through out the hallways. When we got to our room the sink and the toilet were not cleaned (Checked in about 9pm). Parking was atrocious. about an 1/8 of the lot was cut off do to some type of construction and they had large trucks with trailers taking up two and three spots through out the rest of the lot. We had to park in th... read more
Business response:
Kyle, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Bloody Bad Room When we walked in there was a bloody towel in the sink. The next day found a drop of blood on the floor. Used shampoo in the shower, like the room wasn't cleaned. There was stuff behind the toilet that we refused to pick up.
Business response:
WILLIAM, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
An ok room. That's about it. The room was clean. Breakfast consisted of granola bars, oatmeal Packets with No bowls, Hot water and coffee With Hardly no creamer. The room had a kitchen in it with no dishes or utensils. If you wanted some you had to go and request it from the front desk. They only do room service every 7 days. We were there for 3 days with no roomL service, no fresh towels or wash cloths. If you want room service you have to pay extra for it. When I called To ask for clean towels and wash cloths I was told we... read more
Business response:
Carrie, we are truly sorry that your stay was not up to your expectation and regret the inconvenience it caused. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this servic... read more
At 5:30 Monday morning, the dumpster was being emptied. I had to get up at 7, so it wasn't a huge deal. I thought that would actually work out because on Tuesday my meetings were later in the morning and the trash was already emptied so I'd be able to sleep late. Instead the landscaping crew was outside the window with string trimmers and leaf blowers. Those things would be better done later in the morning.
Business response:
Jim, thank you for staying with us and for taking the time to write a review. We apologize that your sleep was disturbed and your feedback will be taken seriously to improve our future guests’ experience. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Talk About Not Clean When we got to hotel we were excited. First time at extended stay. We walk in the door and right away I see this liquid spill on the comforter of my bed. GROSS! So I wondered if my bed sheets had even been cleaned...My 10 year old goes to make the sofabed and first..no sheets in room and 2nd no mattress pad and mattress had stains DOUBLE GROSS! So she has to go and request sheets and blanket for her bed and comforter for mine. Then she goes to make a meal-room has no dishes. We take a swim and pool was o... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The worse experience ever I can't tell you because you guys canceled my reservation and had the nerve to charge my card. I have not yet received my reimbursement. I will not not back to your establishment nor will I send anyone to stay with you guys. Very unprofessional
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix up regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.