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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing to brag about Wasn't the worst and was far from good. Had to ask for wash cloths and covers for the pullout couch. Grab and go breakfast. So if you looking for a hot breakfast, bring it yourself but you will need to ask for the dishes to cook them in.
Business response:
Chanequa, thank you for reviewing your stay. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We have also taken a note of your feedback related to our grab-and-go breakfast in order to let our Brand Leaders know our guests’ desire while implementing the future breakfast offerings. We hope you wi... read more
Heat didn’t work woke up very sick. Was really upset with this being my first experience here
Business response:
Thank you for being so specific in your evaluation of our hotel. We apologize for the difficulties you encountered in your room and for the inconvenience you had due to it. Please know our maintenance team is inspecting the HVAC unit for any necessary repair. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Stay review - Room with kitchen was nice. - There is a restaurant in walk-able distance, which is nice. - Breakfast is so poor; only coffee and energy bar. - No answer to pick up phone for shuttle service from the airport to the hotel. - Too expensive during the Furniture Exhibition week for the service of the hotel.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Warning! This is not a hotel by normal standards.. When booking a hotel on Hotels.com, as I do very often, one would think that booking this hotel would include daily maid service, correct? No! New towels daily, no, not unless you want to carry the old towels to the front desk and than pick up new towels! Terrible. I call this camping! Daily trash pick up, no! I had my trash can overflowing by the end of my 7 night stay with paperwork and magazines from the High Point Furniture Market! Mind you, I spent $250 per night for 7 ... read more
Business response:
Ronald, thank you for sharing your experience with us. We are sorry to know our services & amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to en... read more
First I want to say the the hotel staff is one of the nicest and accommodating that I have had experience with. Now for the BAD: The hotel is pretty dated with an awful smell throughout it. Especially through out the hallways. When we got to our room the sink and the toilet were not cleaned (Checked in about 9pm). Parking was atrocious. about an 1/8 of the lot was cut off do to some type of construction and they had large trucks with trailers taking up two and three spots through out the rest of the lot. We had to park in th... read more
Business response:
Kyle, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Bloody Bad Room When we walked in there was a bloody towel in the sink. The next day found a drop of blood on the floor. Used shampoo in the shower, like the room wasn't cleaned. There was stuff behind the toilet that we refused to pick up.
Business response:
WILLIAM, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.