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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stuff was great hotel had bug/roach problem
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be great and attentive during your stay. At the same time, we sincerely apologize for the issue you experienced with pests. Please be assured that we take cleanliness and hygiene very seriously, and our pest control and housekeeping teams have been notified to prevent future occurrences. Your feedback is invaluable in helping us maintain the highest standards. We hope you will give us another opportunity to ... read more
There was multiple roaches in my room and the room had a nasty smell
Business response:
Dear Jamayla, We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns and the unpleasant odor in your room. This is certainly not the standard we strive to maintain. Please know that we take your comments seriously and have shared them with our housekeeping and maintenance teams to ensure immediate corrective action and prevent similar issues in the future. We appreciate your patience and understanding and hope to provide a much improved experience on your next visit. Sincer... read more
Horrible Cockroaches , dirty room and no customer service
I do not recommend There were zero food or coffee options, but the bed was comfortable.
Overpriced, room conditions bad, shower fixtures falling out of wall
Business response:
Dear Guest, We're sorry your recent stay didn't meet your expectations. We apologize for the issues with the room conditions and will look into this and make necessary updates to ensure our rooms are safe and comfortable. Thank you for sharing your experience with us. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a stay that better reflects our standards and your expectations. Sincerely, Hotel Management
Everything is outdated and falling apart mattresses need to be replaced as there have lots of dip down spots and in evenly worn
Business response:
Dear Guest, Thank you for taking the time to write a review regarding your stay with us. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations. Please accept our sincere apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunit... read more
Room for disabled person. Room was covered in feces (photos for proof) the management made excuses, absolutely disgusting. I can still taste the smell of the room as soon as i open the door. It was so bad i immediately though dead body and then i say the human poop all over the walls the bed, floors and furniture. I will neber stsy at any of these hotels chain again.
Business response:
Dear Guest, We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
I will not stsy there again
Business response:
Dear Reynaldo E, We sincerely apologize for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. Please consider revisiting us so we can extend the exceptional hospitality we are known for providing. We wish you all the best with your travels!Sincerely,Hotel Management
Found hair on the tub wall, the kitchen area was in serious need of repair, the desk chair was so dirty I used a towel to sit on it. The ironing board broke when I attempted to iron my uniform. This hotel needs a serious renovation & a cleanliness check.
Business response:
Dear Clathyn, Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Also, our maintenance team is checking your suite's ironing board and will fix it as soon as possible. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.