Extended Stay America - Greenville - Airport

Business response:

Dear Reynaldo E, We sincerely apologize for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. Please consider revisiting us so we can extend the exceptional hospitality we are known for providing. We wish you all the best with your travels!Sincerely,Hotel Management 

Business response:

Dear Clathyn, Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Also, our maintenance team is checking your suite's ironing board and will fix it as soon as possible. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management 

Business response:

Dear Jeannerae, We are truly sorry to learn about the issues you encountered during your stay, and we deeply regret the distress caused by both the maintenance concern and the situation with another guest. Please accept our sincerest apologies for the discomfort this caused. Guest safety is a top priority for us, and we are committed to resolving the shower issue promptly. We understand how unsettling this must have been, and we will work with our team to prevent similar occurrences in the future. Your feedback is invaluable... read more

Business response:

Dear Guillermo, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the issues you encountered in your suite. We have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having had this experience.We would love another opportunity to show you the great vi... read more

Business response:

Dear Glenn,We deeply apologize for the unpleasant experience you had during your stay. A clean and comfortable environment is essential, and we regret that we fell short of those expectations. Your comments are taken seriously, and we'll work on addressing the concerns you've raised with our housekeeping and ensure our property upholds our standards. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management