Extended Stay America - Greenville - Airport

Business response:

Dear Jamiya, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the standards we aim to uphold. Rest assured, we are addressing this with our housekeeping team to ensure thorough cleanliness and pest control measures are consistently implemented. Your feedback is invaluable as it helps us improve our services. Should your travels bring you back to the area, we would appreciate the opportunity to provide you with a s... read more

Business response:

Dear Joseph, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time here and were pleased with the spacious room. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your comments for the burners are being checked, and we regret the inconvenience. Our front desk team is always available to help you. Considering our reasonable price, please stay agai... read more

Business response:

Dear Osman, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can pro... read more

Business response:

Dear Nahom, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management 

Business response:

Dear Ted, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Johnny, Thank you for reviewing your experience. We are deeply sorry for the inconvenience you encountered with the cleanliness issues in your room. We aim to provide guests with fresh, clean suites and comfortable accommodations and follow the most rigorous industry standards regarding our suites' cleanliness. Therefore we apologize this was not what you experienced and regret your leaving. We will address the concern for appropriate action. We hope you consider this an isolated incident and return for another stay.Sin... read more