Extended Stay America - Greenville - Airport

Business response:

Dear Joseph, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time here and were pleased with the spacious room. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your comments for the burners are being checked, and we regret the inconvenience. Our front desk team is always available to help you. Considering our reasonable price, please stay agai... read more

Business response:

Dear Osman, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can pro... read more

Business response:

Dear Nahom, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management 

Business response:

Dear Ted, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Johnny, Thank you for reviewing your experience. We are deeply sorry for the inconvenience you encountered with the cleanliness issues in your room. We aim to provide guests with fresh, clean suites and comfortable accommodations and follow the most rigorous industry standards regarding our suites' cleanliness. Therefore we apologize this was not what you experienced and regret your leaving. We will address the concern for appropriate action. We hope you consider this an isolated incident and return for another stay.Sin... read more

Business response:

Dear Guest, Thank you for choosing our hotel and posting your comments. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. Moreover, we make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, we are sorry this was not your impression. We will ad... read more

Business response:

Dear Joseph, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our c... read more

Business response:

Dear David, Thank you for sharing your comments. We are very disappointed to read about the housekeeping issues you encountered in the suite. Please accept our apologies for not delivering the exceptional stay you deserved. Your feedback is essential for our growth, and we assure you that it is addressed adequately. We hope you will stay with us for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management