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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and bathroom were infested with roaches.
Business response:
Dear Joseph, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our c... read more
When we turned the heat on it smelled like dead skunk. I’d stay there for free or if my wife kicked me out for sleeping with her brother. But that’s the only two reasons.
Business response:
Dear David, Thank you for sharing your comments. We are very disappointed to read about the housekeeping issues you encountered in the suite. Please accept our apologies for not delivering the exceptional stay you deserved. Your feedback is essential for our growth, and we assure you that it is addressed adequately. We hope you will stay with us for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
We did not stay and the attendant said we could get a refund. How do I go about getting that?
Business response:
Dear Lisa, thank you for being our guest. We apologize for not meeting your expectations during your recent visit. Please feel free to reach out to our front desk for further assistance. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
The area around outside was overgrown. There was a group of purple hanging out all day under the pavilion drinking and smoking, with a little yipping dog. When you walk in the smell of dog urine in the hall kind of hits you in the face. It's dark and gloomy inside the halls. The room was clean enough, but had a musty smell. The bar in the kitchenette, advertised in the pictures, had been ripped off the wall and plastered over. There were NO dishes, pots, pans, glasses, ect in the kitchenette. My advice... pay $30 dollars and... read more
Business response:
Dear Stephanie, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Terrible
Business response:
Amber, thank you for being our guest and sharing your review. We never want to disappoint our guests, so we apologize for any concern you had during your stay. Thank you for choosing us, and we hope you will visit again. Sincerely, Hotel Management
There was trash left next to the elevator on the second floor there were drawers that wouldn't stay closed on the night stand next to the bed there were unregistered cars in the parking lot i wont go back there again even though it was a inexpensive hotel
Business response:
David, thank you for sharing the specifics of your visit. We apologize for the cleanliness issue you encountered at our hotel and will address this with our housekeeping staff to ensure we are more consistent in our service delivery. Please know we have also noted your additional comments as we are continually striving to improve our guest experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Terrible experience- Don’t use this at all Terrible stay- Front door has no lock. After calling front desk, I was asked to wait till morning. My family slept with open door. Bathroom not clean. Wash basin faucet faulty, no hot water. Cockroaches in kitchen area All Drawers remain open No services at all. After calling front desk, they just ask you to adjust. Looks like management changed and they don’t care. Local public wondering in hotel, safety issues. Very costly ….it doesn’t even deserve for feee of cost. Please don’t s... read more
Business response:
Amol, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The place looks like it is never kept up... everything is dirty... the room was disgusting looking... my flight got in at midnight and I went up to my room... saw the conditions and left and requested a refund! The entire building is disgusting!
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. Our housekeeping staff is taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to wel... read more
We were greeted by friendly staff but then very disappointed with the room. There was definitely a smoker in the room prior to us. Bare minimum on supplies…no hangers in the closet, no cups or ice bucket, super thin blanket and my husband and I had to share the third (tiny) pillow.
Business response:
Pamela, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,234 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.