This profile has been claimed by the business owner or representative.
Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were constantly hotel guests loitering around outside. (largely male) I asked the staff why so many people were always hanging right outside the main door (some smoking) and the staff didn't answer me. And I believe, illegal aliens are frequent guests there. Random male hotel guests were sitting on the ground in the parking lot and when nightfall came, I became unnerved to go to my vehicle (I traveled alone). I just couldn't make sense of any of it. The hotel lobby is dirty. And it needs a new rug. The room itself was ... read more
Business response:
Dear Kerrie,We appreciate your compliment on the cleanliness of your room. However, we sincerely apologize for the discomfort and safety concerns you experienced during your stay. Please note that the safety and security of our guests are our top priority. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are committed to addressing the issues you’ve mentioned and improving the overall experience for all guests. We are also reinforcing staff communicatio... read more
If you check out before staff gets there in the morning there’s no where to turn in your keys
Business response:
Dear Lorenzo, Thank you for your feedback. We apologize for any inconvenience caused by the lack of a key drop-off option for early check-outs. We understand how this can be frustrating, and we're working on better solutions to ensure a smoother experience for our guests. Your input is valuable in helping us improve our services, and we hope you'll consider staying with us again in the future. We appreciate your understanding and look forward to welcoming you back!Sincerely,Hotel Management
This place was unsafe for a single woman It was dirty
Business response:
Dear April, Thank you for being our guest. We have always aimed to provide a clean and comfortable room with a fresh atmosphere. However, we are sorry for the disappointment you felt with the cleanliness and upkeep of the room allotted. We will discuss and review the missed spots with our housekeeping team and ensure this does not repeat. The safety and security of our guests are of utmost importance, and we take them seriously. Please allow us another opportunity to regain your trust and serve you better.Sincerely,Hotel Man... read more
Extended Stay America Greenville Airport is by far the worst Extended Stay America I have ever stayed at. The carpet in the halls is nasty,doesnt appear to have been cleaned in years and he hotel has a bad smell. The room I stayed in smelled like mildew, the floor was nasty, bathroom was dirty, tub would not drain. I do not recommend this hotel to anyone and will not stay there again.
Business response:
Dear Dave,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Couldn't find reservation. It was the most irritating and unprofessional situation.
Business response:
Dear Teddy, We apologize for the reservation issues that impacted your time with us. These issues differ from the kind of service we aim to provide. We will look into this and ensure it is addressed appropriately. Our front desk team works 24 x 7 to help our guests. Thank you for bringing this to our attention; we are grateful for your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management
Don’t stay here if you don’t smoke They have roaches so don’t leave you food out they didn’t change my sheets before my arrival bathroom was nasty and the kitchen was definitely dirty
Business response:
Dear Jamiya, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the standards we aim to uphold. Rest assured, we are addressing this with our housekeeping team to ensure thorough cleanliness and pest control measures are consistently implemented. Your feedback is invaluable as it helps us improve our services. Should your travels bring you back to the area, we would appreciate the opportunity to provide you with a s... read more
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,234 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.