This profile has been claimed by the business owner or representative.
Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower didnt work. Lady from another room was very unruly to me and scared me so bad i couldnt sleep because i was afraid shecl was going to vandalize my car.
Business response:
Dear Jeannerae, We are truly sorry to learn about the issues you encountered during your stay, and we deeply regret the distress caused by both the maintenance concern and the situation with another guest. Please accept our sincerest apologies for the discomfort this caused. Guest safety is a top priority for us, and we are committed to resolving the shower issue promptly. We understand how unsettling this must have been, and we will work with our team to prevent similar occurrences in the future. Your feedback is invaluable... read more
There were lots of roaches roaming around, carpet es ripped, the smell was bad.
Business response:
Dear Guillermo, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the issues you encountered in your suite. We have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having had this experience.We would love another opportunity to show you the great vi... read more
This placed smelled horrible and should be shut down immediately
Business response:
Dear Glenn,We deeply apologize for the unpleasant experience you had during your stay. A clean and comfortable environment is essential, and we regret that we fell short of those expectations. Your comments are taken seriously, and we'll work on addressing the concerns you've raised with our housekeeping and ensure our property upholds our standards. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
There were constantly hotel guests loitering around outside. (largely male) I asked the staff why so many people were always hanging right outside the main door (some smoking) and the staff didn't answer me. And I believe, illegal aliens are frequent guests there. Random male hotel guests were sitting on the ground in the parking lot and when nightfall came, I became unnerved to go to my vehicle (I traveled alone). I just couldn't make sense of any of it. The hotel lobby is dirty. And it needs a new rug. The room itself was ... read more
Business response:
Dear Kerrie,We appreciate your compliment on the cleanliness of your room. However, we sincerely apologize for the discomfort and safety concerns you experienced during your stay. Please note that the safety and security of our guests are our top priority. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are committed to addressing the issues you’ve mentioned and improving the overall experience for all guests. We are also reinforcing staff communicatio... read more
If you check out before staff gets there in the morning there’s no where to turn in your keys
Business response:
Dear Lorenzo, Thank you for your feedback. We apologize for any inconvenience caused by the lack of a key drop-off option for early check-outs. We understand how this can be frustrating, and we're working on better solutions to ensure a smoother experience for our guests. Your input is valuable in helping us improve our services, and we hope you'll consider staying with us again in the future. We appreciate your understanding and look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.