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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America Greenville - Airport I stayed in the hotel with my family for 5 nights. The room was okay, conveniently located to many fast food and general stores.
Great room for the money! We had no problems with this hotel. The staff was friendly and helpful, the hotel was clean, it was centrally located, and we found the kitchen an asset. We would stay at this hotel again!
A Restful Sleep TV remote in first room did not work, but desk clerk assigned another room quickly. She was very helpful at all times. She made sure that I was completely satisfied with my accomodations!
There was multiple roaches in my room and the room had a nasty smell
Business response:
Dear Jamayla, We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns and the unpleasant odor in your room. This is certainly not the standard we strive to maintain. Please know that we take your comments seriously and have shared them with our housekeeping and maintenance teams to ensure immediate corrective action and prevent similar issues in the future. We appreciate your patience and understanding and hope to provide a much improved experience on your next visit. Sincer... read more
Horrible Cockroaches , dirty room and no customer service
I do not recommend There were zero food or coffee options, but the bed was comfortable.
Overpriced, room conditions bad, shower fixtures falling out of wall
Business response:
Dear Guest, We're sorry your recent stay didn't meet your expectations. We apologize for the issues with the room conditions and will look into this and make necessary updates to ensure our rooms are safe and comfortable. Thank you for sharing your experience with us. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a stay that better reflects our standards and your expectations. Sincerely, Hotel Management
Everything is outdated and falling apart mattresses need to be replaced as there have lots of dip down spots and in evenly worn
Business response:
Dear Guest, Thank you for taking the time to write a review regarding your stay with us. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations. Please accept our sincere apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunit... read more
Room for disabled person. Room was covered in feces (photos for proof) the management made excuses, absolutely disgusting. I can still taste the smell of the room as soon as i open the door. It was so bad i immediately though dead body and then i say the human poop all over the walls the bed, floors and furniture. I will neber stsy at any of these hotels chain again.
Business response:
Dear Guest, We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,234 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.