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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
UNACCEPTABLE
Business response:
Yvette, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms were dirty when we arrived, we had 2 rooms. We changed rooms, and the nee rooms were just as Bad. We had to leave.
Business response:
Charlene, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in the rooms and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not worth my time, terrible
Business response:
Charlene, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Filthy!!!! Tub had hair in it floor was disgusting. Smell was horrible. I don’t complain very often but it was really BAD.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
There were ants in the room, I was told they had no other room so we had to stay in that one.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and that we were unable to resolve it to your satisfaction. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Out room was old, carpet severely stained, sink leaked all over the floor in the bathroom, the toilet seat was coming off, if felt old, worn and in much need of a renovation
Business response:
Tracey, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance and housekeeping teams will take the necessary steps to resolve the problems. We value your concerns and hope you will consider giving us another opportunity to provide you with ... read more
I wouldn't stay here again. Bad experience. The common areas were dirty. The property was not in great condition and other people staying there were not well behaved - which sermed to be the norm. Bottom line, choose snother place.
Business response:
Scott, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry for any inconvenience you had due to the other guests on the property. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I booked this for my son who is in the military he was driving 21 hrs to get back to the base and needed some rest. When he went to take a shower it was broken so he was not able to shower. He told the front desk and they just said ok. This is crazy
Business response:
Thank you for sharing your feedback. We apologize for the issues your son had with the shower in his suite and regret the inconvenience caused. We are also sorry our staff was not able to resolve the problem to his satisfaction. We will review your comments with our team to see what went wrong and take appropriate actions. We hope you and your son will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.