This profile has been claimed by the business owner or representative.
Extended Stay America - Hampton - Coliseum
- Hotels
- Hampton, VA
About this business
Location details
1915 Commerce Dr., Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property somewhat old and could use a good carpet cleaning all throughout the building. The property is no smoking but too many people have broken that rule. Good for an overnight stay.
Business response:
Dear Dennis, Thank you for reviewing our hotel. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. It would be our pleasure to welcome you back soon.Sincere... read more
Good Experience! No smoking rule so it smelled nice on the property. The front desk employees and the room itself, was GREAT! Loved it soo much I booked another night. 😊
Jessica is awesome Jessica was awesome! We were coming from out of town and needed an early check-in. She was happy To accommodate it, which saved us for not being late to a graduation. Made our trip stress-fee
Business response:
Dear Leah, Thank you for sharing your review of Extended Stay America! We're thrilled that Jessica provided you with excellent service and went above and beyond to accommodate your early check-in request. We understand the importance of a stress-free trip, especially during special occasions like graduations, and we're glad we could contribute to your positive experience. We will make sure to recognize Jessica for her outstanding hospitality. We appreciate your feedback and look forward to welcoming you back for another memo... read more
The location of the property was perfect as I was visiting for Hampton graduation. My family lives near by. I originally found a different hotel but the price spiked so I chose this one instead. When I arrived there was no one in the lobby so I had to call on the phone to get service. That wasn’t a huge inconvenience plus the staff was nice so it was fine. The quality of the rooms were the issue. They are extremely dated and the cleaning was not up to par. The microwave was rusted as was the frig. The bathroom had hair from ... read more
Business response:
Dear Destiny, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department ... read more
Ok stay It was an ok stay. You could tell people live in the hotel. I think they should have a cut off limit with rooms to live in and save rooms for guest that come to visit. I don’t think guest should stay in rooms people has previously live in.
Business response:
Dear Travis, Thank you for taking the time to share your feedback with us. We're glad to hear that you had an okay stay, but we're sorry to hear that you were not completely satisfied with your experience. We appreciate your suggestions regarding our extended stay policy and will pass them on to the concerned team as we continue to improve our offerings. We understand that the presence of long-term guests may inconvenience some, and we apologize for any discomfort this may have caused you. We assure you that we take great ca... read more
Frequently asked questions about Extended Stay America - Hampton - Coliseum
How is Extended Stay America - Hampton - Coliseum rated?
Extended Stay America - Hampton - Coliseum has a 3.6 star rating with 2,149 reviews.
When is Extended Stay America - Hampton - Coliseum open?
Extended Stay America - Hampton - Coliseum is open now. It will close tomorrow at 12:00 a.m.