Extended Stay America - Hampton - Coliseum

Business response:

Nancy, thank you for reviewing your stay with us. We apologize for the problems you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jasmine, thank you for posting a review of your stay. We're glad to know you were pleased with your well-kept room, but we're sorry for the odor you experienced in the hallway. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them in order to remove the smell from our property. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

George, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest at Extended Stay America. We're glad to know you liked our family-friendly hotel and that you had a great time with us. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Danny, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management