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Extended Stay America - Hampton - Coliseum
- Hotels
- Hampton, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1915 Commerce Dr., Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The hotel seemed dark and could be a little cleaner
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Things were in need of repair. Railings in the star wells were broken or loose
Business response:
Lee, thank you for your feedback. We would like to apologize for the issues you experienced during your stay. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sincerely, Hotel Management
Call corporate Very average. Couldn’t book extensions at the desk, overcharged. Had to call corporate.
Business response:
Shane, thank you for being our guest. We apologize for the service issuesyou encountered while you were here and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in the future. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Business response:
Shawn, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Michelle, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Do Better... Morning staff was not very friendly. Had to keep coming to front desk for items that should've been in room (Toliet paper, wash clothes, cups).
Business response:
Eva, thank you for sharing your thoughts about your stay. We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Very nice staff!! Room was a great price!! We were evacuated due to Hurricane Florence and they refunded us for the days that we couldn’t stay but already paid for.
Business response:
Sheena, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you liked our outstanding service and you found us to be a good value. We look forward to your next visit with us. Sincerely, Hotel Management
One night. Alright for a half night. Bed sheets weren’t clean had hair, no clothes hangers in the closet, and slamming doors.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issue you experienced in your room and for not meeting some of your expectations. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our procedures so that such problems are not repeated. We wish you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hampton - Coliseum
How is Extended Stay America - Hampton - Coliseum rated?
Extended Stay America - Hampton - Coliseum has a 4.3 star rating with 1,308 reviews.
When is Extended Stay America - Hampton - Coliseum open?
Extended Stay America - Hampton - Coliseum is open now. It will close tomorrow at 12:00 a.m.