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Extended Stay America - Hanover - Parsippany
- Hotels
- Whippany, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 NJ-10, Whippany, NJ, 07981, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
EXTENDED STAY NEEDS TO DOUBLE CHECK THEIR ROOMS. THE HOTEL WAS OK. WHEN I GOT THERE, THEY HAD ONLY CHARGED ME FOR ONE ROOM BUT I BOOKED FOR TWO. THEY THEN GAVE US OUR KEYS TO BOTH ROOMS AND WHEN WE GO TO ONE, WE FIND OUT IT WAS STILL OCCUPIED. THE STAFF SAID THE HOTEL WAS BOOKED AND CAN ONLY ACCOMMODATE US WITH ONE QUEEN SIZED BED....WE WERE 5 INDIVIDUALS. 3 OF US IN ONE ROOM AND THE OTHER 2 IN ANOTHER. WE HAD NO OTHER CHOICE BUT TO TAKE THE 1 QUEEN SIZED BED. THE ROOMS WERE OK BUT COULD HAVE USED A LITTLE MORE CLEANLINESS. ... read more
Business response:
Stephanie, we appreciate you taking the time to provide feedback. We are sorry our hotel was overbooked and unable to accommodate you in the room you reserved. Also, we are sorry for the cleanliness issue. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We truly hope you will offer us another opportunity to serve you in the near future. Sincerely, Hotel Management
Wedding Stay Nice location. No breakfast, even though the have "breakfast to go".
Business response:
Charles, thank you for being our guest. We are glad you liked our location and that you had an overall pleasant stay. However, we are sorry you weren’t able to take advantage of our breakfast offerings. This is definitely not the kind of experience we would like our guests to leave with and your feedback has been discussed with the concerned teams to take the appropriate steps and ensure such problems don’t arise. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely... read more
Kind of outdated but was okay. You can’t have everything for 70+ bucks
Business response:
We are happy you were pleased with most of our services, but we are sorry our hotel did not meet your expectations. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Satisfacción en el recivimiento que me dieron la habitación estaba muy limpia,y lo que no me gusto es que pedi un area de no fumador pero se sentia el olor en los pasillos y habitacion
Business response:
Thank you for staying with us at Extended Stay America. We are glad you loved our clean accommodations and had a comfortable stay. However, we are sorry for the smoke issues you experienced. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve Sincerely, Hotel Management
The smoke detector went off three times and once while I was sleep.. That was very annoying
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are happy you had a comfortable stay except for the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Check in and out was fast and easy. Although the power went out in the whole building for about 30 minutes when I went to sleep.
Business response:
John, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service you received from our front desk associates, but we're sorry if you were inconvenienced due to the power outage while you were here. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room had a full fridge which is rare! However, I couldn't find the remote to the TV and the breakfast was NOT a breakfast. Just some coffee and muffins.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-equipped room, but we're sorry for the housekeeping issue you encountered in your room. We have discussed your feedback with the appropriate team to be more diligent with their efforts moving forward. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hanover - Parsippany
How is Extended Stay America - Hanover - Parsippany rated?
Extended Stay America - Hanover - Parsippany has a 4.1 star rating with 1,232 reviews.
When is Extended Stay America - Hanover - Parsippany open?
Extended Stay America - Hanover - Parsippany is open now. It will close tomorrow at 12:00 a.m.