Extended Stay America - Hartford - Farmington

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We are pleased to know your stay was satisfactory and that the overall experience met your needs. While it may not have stood out, we appreciate you choosing us and hope that with future visits, we can provide an even more comfortable and memorable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your feedback. We’re glad to know the spacious room contributed to a comfortable visit. Your rating means a great deal to us, and it’s encouraging to hear that the space met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America, and for taking the time to post a review! We’re delighted to hear that you found your room clean and spacious, as providing a comfortable and well-maintained environment is something our team takes great pride in. Your kind words mean a great deal to us, and we’re glad your visit left such a positive impression. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your interaction with our night team did not feel as welcoming or professional as you expected. We understand how important courteous service is at all hours, and we will review your comments with the appropriate individuals to ensure more attentive and considerate guest support moving forward. We appreciate you taking a moment to let us know, and we hope to have an opportunity on your next visit to the area to provide the flawless hospitality ... read more

Business response:

Dear Guest, We hope your stay was satisfactory overall; nevertheless, we regret the issues caused by the dishware. To ensure cleanliness for every guest, we keep the dishware at our front desk. While our team does its best to promptly deliver the dishware to our guests, we regret any delay and inconvenience caused. Your specific remarks regarding certain kitchen facilities have been noted and will be shared with the relevant department. We have shared your comments with our team for improvement. We hope to welcome you back t... read more

Business response:

Dear Guest, Thank you for your review. We are glad to hear your stay met expectations and appreciate you choosing us. We hope to welcome you back again soon. Sincerely, Hotel Management