Extended Stay America - Hartford - Farmington

Business response:

Dear Guest, We're glad you're familiar with our hotels. However, we're sorry to hear that the breakfast options and overall experience did not meet your expectations this time. While our offerings can vary by location, we understand how important it is to have a satisfying and convenient start to the day. We'll be sure to share your comments with our team as we continue working to improve the guest experience across all areas. We would like the opportunity to serve you better in the future and hope you will consider a return... read more

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're so pleased to hear that your stay felt like a true home away from home. It's our goal to create a comfortable and welcoming environment for every guest, and it's fantastic to know we succeeded in making your experience feel like an extension of your own space. We appreciate your kind words and look forward to hosting you again whenever you need another comfortable retreat. Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your experience. We’re pleased that most aspects of your stay were positive, and we appreciate the thoughtful rating. We are sorry about the inconvenience regarding the limited towels, and we understand how frustrating that can be when traveling with more than two guests. Your feedback will be shared with our team so we can explore better ways to assist in those situations moving forward. Thank you again for choosing our hotel for your stay. We hope you will give us another o... read more

Business response:

Dear Guest,Thank you for choosing Extended Stay America. We're pleased to hear that your stay was enjoyable. It's always our goal to provide a comfortable and welcoming experience for all our guests, and we're pleased to know that we met that expectation during your visit. We appreciate your choice to stay with us and look forward to welcoming you back for an even better experience next time.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for your feedback and for sharing your positive comments regarding our staff, cleanliness, and facilities. We are sorry to hear that the room did not meet your expectations. Your comfort is a priority for us, and we apologize for any inconvenience you faced. We would love the opportunity to welcome you back and provide a more enjoyable experience on your next visit.Sincerely,Hotel Management