Extended Stay America - Hartford - Meriden

Business response:

Dear Guest, Thank you for taking the time to share your thoughts about your stay at Extended Stay America. We’re glad that you found your visit overall satisfying and appreciate your perspective. We recognize that some areas of the property could benefit from updates, and your feedback helps guide our ongoing efforts to enhance the guest experience. Our team remains committed to providing a comfortable and welcoming environment, and we hope you’ll consider returning in the future so we can offer an even more enjoyable stay. ... read more

Business response:

Dear Guest, Thank you for taking the time to share your review with us. We are pleased to know that you found our accommodations inviting and that the sleeping arrangements met your expectations, as guest comfort is always a priority. At the same time, we understand how inconveniences with in-room features can detract from an otherwise pleasant visit, and we appreciate you bringing these matters to our attention. Feedback like yours allows us to review our processes and ensure everything aligns with our standards. We remain ... read more

Business response:

Dear Guest, Thank you for reviewing your recent experience with us. While your feedback is brief, we understand that your stay fell short of the standard we aim to provide. We strive to ensure every guest feels valued and comfortable, and we hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that the accommodations met your basic needs for rest, but we understand your disappointment regarding the lack of breakfast. While we cannot change the experience you had, your comments have been shared with the appropriate team to ensure that future guests have clear information about available amenities. Guest insights like yours are valuable in helping us communicate more effectively and manage expectations. We appreciate your observati... read more

Business response:

Dear Guest, Thank you for sharing your experience. We’re glad our location and our team met your expectations. We also appreciate your note about the room’s functionality, as it helps us focus on areas that may need attention. We hope to have the opportunity to provide an even better stay for you in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We’re delighted you had a pleasant experience and appreciate you taking a moment to share your thoughts. It’s always encouraging to know our efforts made a positive impact on your visit. We hope to welcome you back again soon. Sincerely, Hotel Management