Extended Stay America - Hartford - Meriden

Business response:

Dear Joseph, Thank you for choosing Extended Stay America. We're delighted to know your stay was a pleasant one and that you enjoyed your time at the property. Creating a welcoming and comfortable environment is always our goal, and it’s great to know that effort made a difference during your visit. Your positive feedback means a lot to our team. We look forward to welcoming you back and making your next stay just as enjoyable. Sincerely, Hotel Management 

Business response:

Dear Wilmarie, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're pleased to know you felt welcomed and enjoyed the cozy atmosphere during your stay. Creating a warm and inviting environment is something we take pride in, and we're glad it came through in your experience. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry your experience left that impression. While our team works hard to maintain the property, we understand that signs of wear can affect a guest’s stay. Your feedback is important, and we’re actively working to improve the condition of the hotel. We appreciate you taking the time to share your thoughts with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the terrific review of Extended Stay America. We’re pleased to know our team left a positive impression through their friendly and accommodating service. We strive to create a welcoming atmosphere each day, and it’s always encouraging to hear when that effort is recognized. Feedback like yours reminds us why we do what we do, and we’re grateful for the opportunity to host you. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management