Extended Stay America - Hartford - Meriden

Business response:

Dear Wilmarie, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're pleased to know you felt welcomed and enjoyed the cozy atmosphere during your stay. Creating a warm and inviting environment is something we take pride in, and we're glad it came through in your experience. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry your experience left that impression. While our team works hard to maintain the property, we understand that signs of wear can affect a guest’s stay. Your feedback is important, and we’re actively working to improve the condition of the hotel. We appreciate you taking the time to share your thoughts with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the terrific review of Extended Stay America. We’re pleased to know our team left a positive impression through their friendly and accommodating service. We strive to create a welcoming atmosphere each day, and it’s always encouraging to hear when that effort is recognized. Feedback like yours reminds us why we do what we do, and we’re grateful for the opportunity to host you. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest at Extended Stay America. We're thrilled to hear you had a wonderful experience with us. It's always a pleasure to know that our efforts to provide a comfortable and welcoming atmosphere are appreciated. We'll continue to work hard to ensure every stay is just as enjoyable as the last. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry the condition of the property didn’t meet your expectations. While the building may reflect an older design, our team is committed to keeping the environment clean and providing a comfortable stay for all guests. Your comments are appreciated and will be taken into account as we continue working on improvements. Thank you for sharing your perspective. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management