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Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It felt very dirty and rundown. Staff was nice though. Floors in room was greasy and there was a roach crawling in the bathroom! I wouldn’t stay here again….
Business response:
Dear Guest, Thank you for sharing your thoughts with us. While we’re glad to hear you felt welcomed by our team, we’re sorry to learn that other parts of your visit didn’t feel as they should. Please know that your experience is not what we strive to deliver, and your comments will be carefully reviewed so we can make sure the right attention is given. We truly appreciate you taking the time to let us know, and we hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Only 2 out of 5 washing machines working. Residents here say it's been like that for months. Yesterday, elevator went out of service. Still out of service now.
Business response:
Dear Guest, We are truly sorry for the inconvenience you experienced with the laundry machines and understand how frustrating it must have been. We also regret the elevator issues you faced, and we appreciate your patience. Your feedback has been shared with our team for immediate attention. We appreciate you bringing this to us and hope to provide a more seamless visit moving forward. Sincerely, Hotel Management
Will never book here again
Business response:
Dear Alana, Thank you for sharing your feedback. We are truly sorry your experience did not meet expectations. Although we regret any frustration caused, please know that we take all guest concerns seriously and will review the situation to identify areas for improvement. Our team strives to provide a welcoming and comfortable environment for every visitor, and we are disappointed this was not reflected during your stay. We appreciate you bringing this to our attention and hope you might consider giving us another chance in ... read more
No creamer for coffee…. smh
The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned... read more
Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola ba... read more
The Checking in lady was helpful and nice but after that everyone else was unfriendly. They Always had an angry face whenever u asked for something. Hotel smelled bad. Felt very humid that bed sheets were moist. Employee said it was normal. Wouldn't get cleaning services until we stayed a week. Pool was dirty.
The door wouldn’t shut all the way, The people next to us were super loud guessing they were family cause the door had a note to not enter on paper.
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.6 star rating with 441 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.