Extended Stay America - Houston - Baytown

Business response:

Dear Troy, It's wonderful to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Thank you for your 5-star review of our extended stay hotel. We are so glad to see your experience with us was positive. We hope to see you again in the near future and hope you can recommend us to your family and friends. 

Business response:

Dear Tiffany, Thank you for your kind words! We're delighted you enjoyed a peaceful and welcoming stay at Extended Stay America. We look forward to hosting you again!Sincerely,Hotel Management 

Business response:

Dear Frencella, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We are disappointed to know that our lack of room service was a source of frustration during your visit. However, it is not pleasing to hear you were unhappy with the variety of breakfast options and the pool. Please know that our front desk is always available to assist you and make the most of your stay; please do not hesitate to ask in the future. Your specifics will be shared appropriately; we always want to know... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are sorry about the challenges you faced during your stay, including the issues with breakfast, housekeeping, and laundry facilities. We understand how important these aspects are and appreciate your detailed input. We are glad Kimberly made a positive impression, and we will use your comments to address these concerns and improve our services. Thank you for bringing this to our attention. We look forward to welcoming you back for a much better stay in the future.Sincerely,... read more

Business response:

Dear Jessica, Thank you for choosing our hotel for your stay! We're thrilled to learn that your check-in and check-out experience went smoothly and that you appreciated our devoted team members' clear and knowledgeable assistance. It's our goal to provide a seamless stay for every guest with impeccable services and relaxing accommodations, and we're glad to know we met your expectations. Your positive feedback makes it all worthwhile, and we look forward to welcoming you back to Extended Stay America for another enjoyable st... read more