Extended Stay America - Houston - Galleria - Uptown

Business response:

Jonathan, it was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great time with us. Thank you for the kind rating. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some cleanliness and service issues during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. Again, our apologies for not responding to your requests and for disturbing you. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Mana... read more

Business response:

We are glad you had a comfortable stay at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Zach, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for choosing our Extended Stay America and for sharing your wonderful review! We are delighted you had an excellent stay and that our location near the mall served perfectly for your needs. It was a pleasure to have you as our guest, and we look forward to welcoming you back the next time you are in this area. Sincerely, Hotel Management 

Business response:

Fernando, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Cedric, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management