Extended Stay America - Houston - Galleria - Uptown

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Henry, thank you for your feedback. We are sorry for the inconvenience you experienced. Your comments have been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Tonya, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Joe, thank you for sharing your feedback with us. Although you found our location perfect for your plans and had an overall comfortable stay, we are sorry for not meeting all of your expectations. We appreciate your constructive feedback as it helps us improve our guest experience. Thank you once again for selecting us, and we hope to serve you again. Sincerely, Hotel Management 

Business response:

Robert, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Donald, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sylvia, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. It's a pleasure to know you liked our ideal location and the service provided by our courteous associates. However, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we invite you to revisit us for a much better... read more

Business response:

Brent, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management