Extended Stay America - Houston - Galleria - Uptown

Business response:

Ric, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for your kind comments! The entire team at Extended Stay America looks forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Henry, thank you for your feedback. We are sorry for the inconvenience you experienced. Your comments have been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Tonya, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Joe, thank you for sharing your feedback with us. Although you found our location perfect for your plans and had an overall comfortable stay, we are sorry for not meeting all of your expectations. We appreciate your constructive feedback as it helps us improve our guest experience. Thank you once again for selecting us, and we hope to serve you again. Sincerely, Hotel Management 

Business response:

Robert, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Donald, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sylvia, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management