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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
What I expected They put me in the very same room I asked them not to put me in the last time I stayed there that had mold underneath and practically everywhere from the HVAC unit to the toilet to the shower with little to no effort upon the failure of trying to hide it by maintenance very visually and apparently putting this tape to cover up the openings on the floor I arrived at 10:30 after some slight miscommunication with hotels.com which they did correct my booking date was off by day the gentleman who who does deserve ... read more
Business response:
Thank you for returning to our hotel and for your detailed review. We apologize for the issues you had during your previous visit not being rectified. We want to deliver a comfortable experience for our guests, and we assure you that we will discuss your comments with our Housekeeping and Maintenance departments. On a positive note, we are glad you liked the service delivered by some of our associates. We want to gain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very clean easy to navigate... loved the room and the staff was polite and efficient
Business response:
It was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know you loved your clean suite and liked the service delivered by our courteous associates. We also appreciate your comments regarding our location. Thank you for being our guest, and we look forward to hosting you soon, Sincerely, Hotel Management
Business response:
Luis, we enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again whenever you are in the area! Sincerely, Hotel Management
Convenient to stores, and freeway. Restaurants downtown
Business response:
Zack, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our ideal location. However, we regret any inconvenience you had. We hope to welcome you back so that we can provide you with an even better experience and earn your highest rating. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.