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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Sin duda muy bueno. Volveré! Excelente hotel. Lo mejor fue la atención. Habitación amplia, iluminada, limpia y con vista. Tenía una pequeña cocina. Lo único, no funcionaba el teléfono. Pero mi estadía fue muy cofortable. Volveré.
Business response:
Margarita, thank you for choosing Extended Stay America. It's a pleasure to know you liked our well-kept, spacious suite and were impressed with our courteous associates. We have also asked our maintenance team to fix the phone in your room. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Decent stay for the price The price was good and the service was pleasing. The room is in desperate need of a remodel though. There was a crack in the shower wall and screws holding the shower liner to the wall. The bed was comfortable and it had a refrigerator and stove in the room.
Business response:
Karlena, thank you for choosing Extended Stay America. It's a pleasure to know you liked our affordable rates as well as the service provided by our courteous associates. However, we regret the maintenance issue you had in your room. We have asked our team to address the problems you mentioned. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
It was a pleasure receiving your fantastic rating for Extended Stay America. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Terrible service bed smelled like pee No one at front desk. Then when the attendant came she had an attitude and was rude from the start. I couldn’t understand her English even though she was American. My key didn’t work so I had to come back down and then she screamed at me and I almost left but I was tired and needed sleep.
Business response:
Thank you for your feedback. We apologize you did not experience the best from one of our front-desk associates. Your feedback has been discussed with our team to make sure we are consistent with our service delivery. We have also alerted our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room 140 door that leads into the hallway didn’t close tightly and I can hear everything be said or done in the hallway as well. Great prices but some of the staff were rude and the night staffer at the front desk was no where to be found. As well as the front door is only suppose to open with the card reader and that was not the case. Anyone could walk in the building.
Business response:
Krystal, thank you for your review of your recent stay. We are sorry for the issue you faced with the door of your suite and also with the front door. Your feedback will be shared with our maintenance team for review and action. Moreover, we apologize you did not experience some of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us a chance to provide you with the hospitality for which we are known on your next visit. Sincerely, Hot... read more
Business response:
John, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Christopher, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,374 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.