Extended Stay America - Houston - Galleria - Uptown

Business response:

Thank you for your review. It's a pleasure to know you liked our ideal location and the service provided by our courteous associates. However, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we invite you to revisit us for a much better... read more

Business response:

Brent, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Darryl, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jackie, thank you for choosing Extended Stay America. It’s an absolute delight to know you had a great stay and that loved our clean accommodations. We value your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and liked our clean and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Andre, thank you for sharing your feedback about Extended Stay America and letting us know you had a pleasant time with us. That being said our location has many advantages, but unfortunately, street traffic is not one of them. We value your comments and hope you will be coming here again in the near future. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management