Extended Stay America - Houston - Galleria - Uptown

Business response:

Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and reviewing us online. It is a pleasure to know your immaculate suite helped you have a relaxing stay and that you liked our very well-maintained property. Your gracious rating is highly appreciated, and we look forward to serving you again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and leaving your review. We are glad you had a pleasant stay and that you were happy with our accommodation and amenities. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the housekeeping issues in your guest suite. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We hope you will stay with us again so we can make it up to you. Sincerely, Hotel Management