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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pillow talk The stay spot was fine. The pillows needed some life and the bes covering was a little to thin for my taste.
Business response:
Thank you for the excellent rating regarding your stay at Extended Stay America. We are delighted to hear you liked our hotel and had an overall pleasant stay. We value your suggestions and hope you are planning another trip our way. Sincerely, Hotel Management
Quiet, comfortable, rate was within my budget, convenient location to my event and shopping and friendly staff.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you enjoyed your time with us and that you liked our wonderful location. We appreciate your business and look forward to your future stay. Sincerely, Hotel Management
Hotel is stinky and not clean. For my room the shower was not working and then they moved me to another one, which was better but there was very bad smell throughout the hotel. They had coffee and some bars in the name of Breakfast..
Business response:
Sujit, thank you for staying with us. We apologize for the maintenance and cleanliness issue you experienced in your rooms and regret the inconvenience it caused. We have shared your concerns with the appropriate teams to ensure a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Mixed The gentlemen at the front desk were very nice and check in was quick. Location is amazing which is why I chose this hotel. I checked in Friday my kids and I and I woke up itching and bites all over my body. When I pulled the covers back there were tiny ants with wings in the bed they were all in the sheets and everywhere. I informed management and when I return later that day they moved my room immediately! The new room was fine but it did have a tiny roach or crawly bug problem in the kitchen. Nothing serious the bed... read more
Business response:
Thank you for being our guest. We are glad you loved our location and front desk associates. We will share your compliments with Mark and Matt for their excellent efforts. However, we are sorry for the disappointment you had with the insects in both of your rooms and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We value your observations and hope to have the chance to redeem ourselves. Sincerely, ... read more
Very roomy for the price. I live in west Tx and you cannot rent a room for this price and be safe and comfortable
Business response:
Thank you for the excellent review of Extended Stay America. We're thrilled to know you loved your spacious room and that you found us to be at a fair price. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Regular en general. Huele a humedad. Y los elevadores no funcionan muy bien
Business response:
Tehani, thank you for taking the time to review your stay. We're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. We also regret the inconvenience you had in our elevators. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
When first arrived check-in was very quickly and had outstanding customer service. As I got into room, I looked over everything and noticed that my bed had urine stains on mattress pad. I called to front desk immediately and told them of my findings and the hotel sent house keeping up and they changed all bedding. Also my check in was for 2 adults but only received 1 face towel and had to go get more towels for my 2 day stay. Had to take used towels downstairs myself to receive more...
Business response:
Shirley, thank you for staying at our hotel. We are pleased to know you liked our front desk associate and that overall your visit was a pleasant one. However, we are sorry for the cleanliness issue you encountered in your room. Your comments have been shared with the housekeeping team so that our future guests’ do not encounter a similar issue. We hope you will give us the opportunity to make it up to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 4.2 star rating with 1,375 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.