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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honest review Weather was great but I was slightly upset the cable in the room was out and did not work. Luckily the blonde African American woman in the front informed me and was possibly the best service I have received staying at any location. Very pleased and will return thanks to her service. Also the bed blankets should be a lot thicker. They were paper thin
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to the TV and that you were unhappy with the blankets. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Charged Twice Overall me and my friends had a nice stay, clean rooms and beds. The reason why we will NOT be returning, is this hotel charged me an EXTRA 70$ to my card. I’ve called guess relations twice and I’m currently still wanting on my money. I even asked the lady at the first desk if my card was charged or if it was just for a hold (thinking Incase we broke something or left late) and she told me “No, No charge”.
Business response:
Dear Guest, it was a pleasure to host you and your friends stay and we are pleased overall your expectations were met. We are, however, so sorry for any billing discrepancies and that this has not been resolved to your satisfaction as of today. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up with you. It is our hope to regain your trust and have you back as our guest for any future travels to the area. Thank you and we look forward to speaking with you. ... read more
It is a great location. The staff was exceptionally friendly !!! I will return!!!
Business response:
Thank you for the glowing review of Extended Stay America. We believe that excellent customer service and our prime location makes us an amazing choice. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.