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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean, old fueniture, Tv didn’t work, miceowave did not work either
Business response:
Thank you for evaluating your stay. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. S... read more
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Fantastic staff The hotel was ok but the staff was GREAT. Very conversational, personable and nice. They have recommendations on activities and all. The room could’ve been cleaner but I was just there for the one night so it wasn’t a huge deal.
Business response:
Renee, thanks for being our guest at Extended Stay America and for your nice comments about our staff. Our goal is to make every guest feel as comfortable as possible while away from home, so we are glad you experienced that while you were here. We will share your wonderful comments with our team to recognize them for their excellent service. We hope you will visit us again in the near future. Sincerely, Hotel Management
Business response:
Robert, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
it is good for family stay. It is close to highway.
Business response:
Thank you for the nice review. We are pleased everything went great for you and your family during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Stay here only if you don't plan on eating here. Stayed here for a business trip. They say free breakfast but it is only coffee, protein bars and unhealthy muffins. Room was clean but there were red stains on the carpet in the room I stayed in. Looked like wax of some sort. Refrigerator made some noise, however I am a very light sleeper. Staff was kind.
Business response:
Monica, thank you for choosing Extended Stay America during your business trip. We are glad you had a pleasant time here and that you liked our friendly service. We also appreciate your feedback regarding the areas where we can improve. We value your business and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.