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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay here only if you don't plan on eating here. Stayed here for a business trip. They say free breakfast but it is only coffee, protein bars and unhealthy muffins. Room was clean but there were red stains on the carpet in the room I stayed in. Looked like wax of some sort. Refrigerator made some noise, however I am a very light sleeper. Staff was kind.
Business response:
Monica, thank you for choosing Extended Stay America during your business trip. We are glad you had a pleasant time here and that you liked our friendly service. We also appreciate your feedback regarding the areas where we can improve. We value your business and hope to see you again soon. Sincerely, Hotel Management
Good value great location
Business response:
William, thank you for being our guest at Extended Stay America. We're thrilled to know you found us to be at a fair price and that our wonderful location worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
All good. Good value. Great location. I like this hotel glad I found it. Thank you very much. Tom Puff
Business response:
Thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you found us to be a good value. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
I liked it The young lady who checked me in was friendly and helpful. My key didn't work for the workout room. Overall, i would stay there again.
Business response:
Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. Your review is appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management
I was not impressed that I had to sign a piece of paper saying I would not be prostituting. The room was outdated and the laundry facilities were not available during our stay!
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback with regard to the condition of your room and the laundry facilities will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Nothing out of the ordinary. Beds were uncomfortable
Business response:
Thank you for your review. We are sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and have shared your comments with our team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel was not as nice as advertised and we were able to smell cigarette smoke down our hall. It was very quiet which was nice!
Business response:
Lacey, thank you for reviewing your experience online. Although you liked certain aspects of your stay, we offer our sincere apologies for the smoke smell and not being able to provide you with a stellar stay. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Ken, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.