Extended Stay America - Houston - Galleria Westheimer

Business response:

William, thank you for being our guest at Extended Stay America. We're thrilled to know you found us to be at a fair price and that our wonderful location worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you found us to be a good value. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. Your review is appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback with regard to the condition of your room and the laundry facilities will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and have shared your comments with our team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Lacey, thank you for reviewing your experience online. Although you liked certain aspects of your stay, we offer our sincere apologies for the smoke smell and not being able to provide you with a stellar stay. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ken, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Chad, thank you for staying at Extended Stay America and for taking the time to review our hotel. It is good to know you liked all that we offer, but we regret any inconvenience caused to you during your visit. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management