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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best Extended Stay Experience EVER! Clean room, professional and friendly staff, comfortable accommodations, convenient location...this is the best Extended Stay I've ever stayed in!
HOTEL IS CLOSED. Don't book Had reservations for months in advance. Called day of arrival and they confirmed reservation. Arrived and the hotel was closed down. Was told it has been closed for more than a month. Ball was dropped on so many levels. Extended Stay lying to me. Hotels.com not notifying me of the shutdown.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I did not stay as the power was out for the property.
Business response:
Dear SONYA, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Justa horrible place it’s smell weed all-over
Business response:
Dear Roberto, Thank you for sharing your experience. We deeply regret the discomfort you encountered due to the odor. Ensuring a fresh and welcoming atmosphere is crucial, and we apologize for failing to meet that standard. Your concerns have been communicated to our management team for immediate action. We appreciate your feedback and hope to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk. Anyway, I waited about 20 min before checking in but there was a sign. The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy. So I decided not to stay and booked another room at another hotel.
Business response:
Dear LaJuan, We are truly sorry to hear about the challenges you encountered during your recent booking. Your feedback regarding the entrance, check-in experience, and room condition is concerning and not reflective of the standards we strive to uphold. We apologize for the inconvenience and disappointment this caused. Your comments will be addressed with our team to ensure improvements. This is not the standard we aim to provide, and we regret the impact this has on your visit. We hope you will consider giving us another ch... read more
The minute we walked into our room it had a dusty smell. The ceilings had weird stains, the bathroom had hair in the sink and the tub. Not only that the countertops didn’t seem wiped down very well.
Business response:
Dear Yurie, We sincerely apologize for the subpar condition of your room upon arrival. Your feedback regarding the dusty smell, stained ceilings, and cleanliness issues in the bathroom is concerning, and we understand the impact this had on your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we did not meet your expectations in this regard. Please rest assured that your comments will be addressed with our housekeeping team to prevent the recurrence of such issues. We value ... read more
hotel dirty tv didnt work phone didnt work worst place ever
Business response:
Dear Steaven, We are deeply sorry to hear about your disappointing experience during your recent stay. Maintaining cleanliness and ensuring all amenities are in working order are top priorities for us, and we regret any inconvenience caused by the issues you encountered. We take your feedback seriously and will address these concerns with our team to prevent similar occurrences. We understand the frustration this may have caused and apologize for falling short of your expectations. Your satisfaction is important to us, and w... read more
Never Stay Here! Roaches & Ants live here. Very outdated and dirty!
Business response:
Dear Stedman, We sincerely apologize for the unsatisfactory experience you encountered during your stay with us. It is disheartening to hear about pests and cleanliness issues in your room. Please accept our deepest apologies for any discomfort and inconvenience this may have caused. We understand the importance of a clean and comfortable environment for our guests and take these concerns seriously. Rest assured, we are taking immediate steps to address these issues and prevent them from occurring. Your feedback is invaluabl... read more
There was a fire on my floor and the staff did nothing. Provided no guidance or instructions to help ppl evacuate. The alarms started going off just after midnight, there was smoke in the hallway and when I was evacuating the building to wait outside I saw staff in the lobby telling ppl they didn’t know what to do. It took the fire department arriving to have any order or organization. Completely inconsiderate and unsafe. I did not return to my room because of this incident. I was not refunded. Aside from that there were als... read more
Business response:
Dear Elly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.