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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt very unsafe
Business response:
Dear Crystal, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. The safety and security of our guests are top priorities, and we take them very seriously. Our front desk team is trained to handle any situation. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
First room.. I could hear puppies barking from the nearby rooms, phone didn't work, water wouldn't go cold and overall, room felt uncomfortable and didn't feel clean/safe. Called down to the very nice front desk associate and she accommodated me nicely by moving me up a floor.. but my employer booked me to stay at this hotel without fully understanding that a lot of the guests of this hotel are almost full time residents and/or off the streets.. and had a close interaction with one of the guests who I think was on drugs and ... read more
Business response:
Dear Samantha, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Instalaciones viejas, sin mantenimiento, áreas comunes con mal olor, siempre había olor a mariguana en los pasillos. No hay desayunos como lo de e la página Terrible
Business response:
Dear Rafael, Thank you for taking the time to tell us about your visit. We regret that your stay was less than perfect and apologize for the inconvenience caused. We will address this with the concerned department, and we thank you for your patience. We hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Dirty and smell Maruana
Business response:
Dear nada, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Es un hotel sucio Los pasillos apestan a humo de cigarrillo No hay basureros en los pasillos, ni en la entrada, ni cerca del elevador, ni en el area de piscina. Las lámparas no sirven La primera habitación que me dieron el baño estaba muy sucio con residuos
Business response:
Dear Wendy, Thank you for reviewing your stay. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to o... read more
The faucet on the bath tub leaked. It was noisy, a dog staying in one of the rooms barked for several hours. The building is dated and has an odor.
Business response:
Dear Bernadette, Thank you for evaluating your stay. We appreciate all feedback - good and bad - and take your comments seriously. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We are also sorry about the dog barking. If this happens in the future, please let our desk staff know, as we have a pet policy so our guests are not disturbed. We would apprecia... read more
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.