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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice but the property itself was very deceiving from pictures on site . No breakfast served . If it wasn’t for the very nice staff would have never stayed here !
Business response:
Dear Lydia, Thank you for sharing your review of our hotel and for pointing out the areas we can improve. We appreciate you for taking note of our staff's efforts to exceed our guests' expectations. We work hard to ensure everyone has a relaxing experience in comfortable, clean accommodations. However, your troubles regarding breakfast will be shared appropriately with our team to avoid such issues in the future.Thank you again for your comments, and we hope you visit us again for a much-improved stay.Sincerely,Hotel Managem... read more
Getting there after a 5 hours drive and get to a bathtub with mold and rust in it, was just disappointing. Besides that, staff provided good service and it was easy to park, location is pretty good too.
Business response:
Dear Liah, Thank you for sharing your review with us. Please accept our apologies for the issues you experienced in your bathroom. We are working with our housekeeping managers to prevent this from happening again. We appreciate you also sharing your positive comments. Thank you, and have a great day!Sincerely,Hotel Management
Dirty and not a single bottle of water for guests in the room. During booking it says break fast offered from 6 to 10 while no break fast offered at all at the property.
Business response:
Dear Mohammad, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Also, we regret that you could not enjoy our breakfast, and we have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Please stay with us another time so we can provide you with a much more satisfying experience.SincerelyHotel Management
Expedia and this property failed at providing accurate accommodations. I booked this hotel on the Expedia app just to arrive at the property to be told that there were no rooms available After receiving confirmation. Install have not received a refund.
Business response:
Dear Jaime, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
The lobby, elevator and hallways all had an unpleasant smell. The rooms are very outdated and dirty. When turning the shower on the water came out brown.
Business response:
Dear Evelyn, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
not very clean. Breakfast was not provided, which was mentioned as one of the amneties, no coffee in room.
Business response:
Dear Rosy, thank you for choosing our hotel and posting your review. We apologize for the issue with our breakfast. Our hotel provides complimentary grab-and-go breakfast every morning from 6:30 to 9 am, and we'll look into your concerns. Also, we immediately alerted our housekeeping regarding the cleanliness issue for review and action. Furthermore, please know that we keep most in-room amenities at the front desk to ensure cleanliness and are available upon request. We hope you will consider staying with us again so we can... read more
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.