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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
quick to please The extended stay was comfortable, clean, and the staff took care of everything quickly and with a smile. Good job by all.
NO COOKING UTENSILS, NO BREAKFAST AS PROMISED, JUST COFFEE, TEA AND HOT CHOCOLATE. NO STOPPERS FOR THE SINKS, TELEVISION NOT WORKING PROPERLY. VERY LIMITED CHANNELS, NO PHONE CALL, A NOTICE STATING EVEN IF YOU USE THE PHONE AND YOUR CALL DONT GO THRU YOU WILL STILL BE CHARGED
Business response:
Dear Guest, Thank you for taking the time to provide your perspective. We appreciate the opportunity to clarify that our breakfast offering is a complimentary grab-and-go selection, created to add convenience to our guests’ mornings. Additionally, dishware and kitchen items are available upon request through the front desk for those who need them during their stay. Your observations regarding in-room amenities and communication have been shared with our team as part of our ongoing efforts to enhance consistency and comfort. ... read more
Breakfast was promised and charged for, but not provided. Not even a water bottle given. The reception staff were extremely unfriendly. Overall, a very disappointing experience—would not recommend.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry for the confusion surrounding our morning offering. Our breakfast is provided as a complimentary grab-and-go option, designed to offer a convenient start to the day. That said, we understand how important clear expectations are, and we regret that this was not communicated in a way that felt transparent or satisfactory during your stay. We’re equally concerned to learn about your interaction at the front desk, as courteous and welcoming service is ... read more
Very terrible behavior from the hotel staff on duty. I made payment for the hotel room via Hotelss.com I got to the hotel at early hours in the morning before 4am but was not allowed to check in. No room left.
Business response:
Dear Guest, Thank you for taking a moment to share your concerns with us. We are truly sorry to hear about the difficult situation you encountered upon arrival and understand how frustrating it must have been to learn that no rooms were available at that hour. We apologize for the predicament with your reservation and understand your frustration. Unfortunately, inquiries on reservations made through a third-party prepaid booking site must be made through them, and we suggest you reach out to them for further clarity. Meanwhi... read more
Elevator has been broken for months, they will not get it fixed. The rooms smell very musty. There are cockroaches everywhere in the rooms & I had 3 rooms for my crew 233,101,111. They say the rooms get cleaned once a week when you check in, they don't. Cars get robbed in the parking lot. A pimp is running girls here. If your key card stops working after hours. You have to call the hotel, go through a phone tree until you get asked if you are resident with a room emergency. Then you get connected to a call center and they te... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the poor experience you had at our property, as the issues you described fall far short of the standard of service and comfort we strive to provide. We are deeply regretful that your stay left you feeling this way, and we truly empathize with the frustration these situations must have caused. Please know that your comments have been shared with our team for careful review, and we will be addressing the concerns you’ve raised. While we cannot ... read more
Elevators were out, room had a smell, saw a roach on the wall as I was leaving.
Business response:
Dear Guest, We are truly sorry for the inconvenience you faced during your visit, especially with the elevator being out of service and the condition of your room. We understand how these issues can impact comfort, and we regret that your experience fell short of expectations. Please be assured that your comments have been shared with our housekeeping and maintenance teams for prompt review to prevent similar disappointments in the future. We remain committed to enhancing our efforts to ensure a more pleasant environment for... read more
Bug infested trip The worst hotel experience ever
Business response:
Dear David, Thank you for being a guest. We are very sorry to read about your experience, as we know how upsetting this must have been. We take your feedback seriously and follow the most rigorous industry standards for cleanliness and pest control. The room you stayed in will be professionally addressed as a precaution. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved stay. Sincerely, Hotel Management
Roaches and bad service After waiting 2 hours to get checked in, there was roaches on the floor, tub and bed and it smelled like pesticide
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.