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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nobody gave me my key to the room It was terrible, my flight got delayed so I arrived at 1 am to the hotel but nobody was there for the check in and give me the key to my room. I ended up going to a different hotel, paying more, plus the commute, plus sleeping less hours
Business response:
Dear Guest,We’re sorry to hear about the experience you had upon arrival. We understand how frustrating it must have been to be unable to access your room and to leave without assistance late at night. We also regret the additional stress this situation caused you, both emotionally and financially. Please rest assured that we will address this matter with our team to take the necessary steps and ensure our front desk coverage is reliable at all times. We do hope you will stay with us another time so we can provide you with a... read more
I stayed in a pet friendly floor because I had my dog with me. While I was out, my dog found roach poison in the room. Luckily they didn’t ingest it. When I notified the front desk that someone left roach poison in the pet room and my dog almost ate it, they became immediately defensive that “they did not do it” and did nothing to fix this. I was not able to leave my dog in the room after that due to the safety concerns.
Business response:
Dear Betzaira,We're sorry for the distressing experience you had during your stay. The well-being of our guests and their pets is a priority, and it's concerning that proper precautions were not taken to ensure the room was safe. Additionally, we regret that your concerns were not addressed more thoughtfully. Please be assured that we are reviewing this situation with our team to prevent similar issues and to ensure that all concerns are met with the attention they deserve. Your feedback drives us to enhance our services con... read more
I've been here with my family for awhile. We are home hunting. On Feb 28th I was locked out of my room overnight because there is no night shift person available. I had to sleep in my car. Next morning, the two office people Guy and Lady met several people who were also stuck in the lobby for their lack of service, with no empathy and finger pointing. I was exhausted so I waited for the manager. She told me that no was Compensated and told me "give her a sec" and she never got back with me. I felt gaslighted and disregarded ... read more
Business response:
Dear Guest, We extend our sincere apologies for the difficulties you encountered during your stay. We fully understand the frustration and exhaustion this situation must have caused you. Our foremost priority remains to ensure that our guests feel valued and supported. Therefore, we are taking your feedback seriously and are addressing these concerns appropriately with our team. We appreciate your patience and hope to provide you with a much-improved experience should you choose to stay with us again.Sincerely,Hotel Manageme... read more
This property did not have the basic essentials while staying in an extended stay. Bathroom wasn’t equipped with a hair dryer. For an extended stay there wasn’t any dishes, cups, pots, etc. There wasn’t any ice machine at the facility. This place was such an inconvenience.
Business response:
Dear Tiffney,We’re sorry your stay did not meet expectations and that the amenities did not provide the convenience you were looking for. Please note that to maintain cleanliness for all guests, kitchenware and other amenities are available upon request at the front desk. We understand that readily available items would be more convenient, and we appreciate your feedback. Your comments help us identify areas for improvement, and we will continue working to enhance the guest experience. We hope to have the chance to welcome y... read more
at the end of the day I was very disappointed No internet the first day, I could walk 2 doors down to get internet on the other days. Had to use the hotspot on my cell do do any work. I used up all my data in one day. I ended up going to McDonalds to use there wifi. at the end of the day I was very disappointed I left a day early and went to LaQuinta
Business response:
Dear Chris,We sincerely apologize for the inconvenience you experienced with the internet and the disruption it caused your stay. We understand how important reliable connectivity is, especially when you need it for work, and we regret that this was an issue during your time here. It's disheartening to hear that this led to your early departure, and we appreciate you bringing it to our attention. We will address the internet issues so that future guests don't face similar challenges. Please accept our apologies, and we hope ... read more
The rude front desk attendant took my money because I didn’t arrive before midnight. The unprofessional attendant was visibly upset they were interrupted. Despite speaking customer service who informed me the room was confirmed, this front desk person placed my reservation as a “no show” and took my money.
Business response:
Dear Johnny,Thank you for taking the time to write a review. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.