Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Antonia, Thank you for sharing your feedback. We're sorry to hear about the issue with the toilet during your stay. Our team at Extended Stay America is committed to ensuring a comfortable experience, and we appreciate your patience. Your comments help us address such matters promptly. We hope to have the opportunity to provide you with a smoother stay in the future!Sincerely,Hotel Management 

Business response:

Dear Evanan, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Kassandra, Thank you for sharing your review regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us and for your feedback. While we're pleased you found our pricing reasonable, we apologize if the lighting and amenities did not meet your expectations. We are constantly striving to improve our facilities and services, and we will take your comments into consideration. We hope to have the opportunity to serve you again and provide you with an even more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Berne, We sincerely apologize for the distressing experience you encountered during your stay. We understand the seriousness of this issue and want to assure you that we take cleanliness and pest control very seriously. Our team is working diligently to address and resolve this matter promptly. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Please know that we are committed to improving our services and maintaining a high standard of cleanliness throughout our property.... read more