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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Away Roaches
Business response:
Dear Angelina, We're sorry your experience was impacted by a serious concern. Pest activity is not acceptable, and we take reports like this very seriously. We will ensure our team is informed so the appropriate measures can be taken to inspect and address the issue. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Literally laid my head down and two bugs came out from under the pillows. Fell asleep after killing the bugs and woke up and there were more..
Business response:
Dear Harrison, Please accept our apologies for the disturbances you encountered and the impact it had on your sleep and rest. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure there are no future occurrences. We regret the frustrations you experienced. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should alwa... read more
I like the staff they where great on checking me in and checking me out and they where helpful in what I needed, but the things i didn’t like there where two big cockroaches in my room and outside it smell like there was a gas leak
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported about your room, including the issues with unpleasant odor. Thank you for bringing these concerns to our attention. We will be sure to review them with the relevant teams to ensure they are promptly looked into. That said, we do appreciate your kind words for our welcome team and their assistance during our stay. We hope to have another opportunity to welcome you back and provide you with a more favorable e... read more
Back door propped open with a rock. Anyone could walk into building. Key cards never worked, had to get them reprogrammed each time I left. Ceiling tiles missing in hallways molding also missing. Trash along side of building and front entrance.
Business response:
Dear Guest,We’re sorry your stay was impacted by these conditions. A secure and well-maintained environment is essential, and it’s disappointing to learn about the concerns you encountered. The issues with the entry door, key cards, missing ceiling tiles, and exterior appearance all fall short of the standards we expect to uphold. We are actively addressing these matters with our team to ensure better care is taken across the board. Thank you for taking the time to share your experience with us. We would like the opportunity... read more
Be aware of what you are getting
Business response:
Dear Guest,Thank you for sharing your thoughts. We understand that expectations can vary, and we encourage all guests to review the details of our offerings to ensure the best fit for their needs. We strive to provide a reliable and comfortable experience, and your perspective helps us continue to improve. We appreciate your visit and hope to have another opportunity to welcome you for a stay that aligns even more closely with what you’re looking for.Sincerely,Hotel Management
The hotel recently had a fire so it smelled of mildew and fire the microwave in my room caught on fire me and my kids were in the room
Business response:
Dear Guest,We're deeply sorry for the distressing experience you and your children faced. The safety and comfort of our guests are our top priority, and we take your concerns seriously. We understand how unsettling it must have been, especially in light of the recent fire at the property. Your feedback will be shared with our dedicated team to ensure thorough inspection and immediate rectification. We appreciate the opportunity to host you and are committed to making improvements. We do hope you will stay with us another tim... read more
I woke up in the morning and found dead bedbugs on my bed where I was laying. I have contacted the property manager with pictures so we will see if she reaches out.
Business response:
Dear Guest, It is disappointing to hear about your experience at our hotel. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. Yet, we regret the few oversights and apologize that this was not your experience. We appreciate you bringing this to our attention, and we will address this appropriately with our team. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to make your next stay flawless in every respect.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.