Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Suzette,Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Bonnie,We sincerely apologize that the breakfast offerings did not meet your expectations. We understand how important a fulfilling breakfast can be to start your day, and we regret that we didn’t have a wider selection available during your stay. Your feedback helps us identify areas where we can improve, and we will certainly look into offering more variety in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much bette... read more

Business response:

Dear Isidra,We sincerely apologize for the issues you encountered during your stay. A clean and comfortable environment is our priority, and it's concerning to hear about the cleanliness issues and the disruptions caused by the rooftop work. We will address these concerns with our team to ensure our rooms are thoroughly cleaned, review the situation regarding the construction, and better inform guests in the future. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to p... read more

Business response:

Dear Derinda,We sincerely apologize for the shortcomings during your stay. The presence of pests and the lack of adequate toilet paper are far from the standards we aim to maintain. Please know that we are addressing these issues with our team to ensure they are resolved. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Eslie,We’re glad that most aspects of your stay were enjoyable. However, we apologize for the issues you encountered in your room. We will address your concerns with our housekeeping team to ensure thorough cleaning and inspections. We also regret the inconvenience of not having access to the TV and will work to resolve such technical matters. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear George,We sincerely apologize for the inconvenience you faced during checkout due to the lack of staff availability. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been. We will address this with our team to enhance our staffing level. Thank you for bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Jamael, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We have instructed our team to double-c... read more