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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay Rooms were very clean and if was designed very well. Pool was good, fitness center was good. Internet was not working correctly and our room ran out of hot water the 2nd day that we arrived. The desk told us to run the water for 15 or so minutes before using but that never worked.
The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.
Business response:
Dear Guest, We are sorry to hear that certain aspects of your visit did not meet expectations. Your comments regarding the overall condition and cleanliness are important to us, and we will share them with our team to ensure improvements are made. We are pleased, however, that you appreciated the service and convenient location. Thank you for recognizing the value offered, and we look forward to providing you with a more enjoyable experience in the future. Sincerely, Hotel Management
I've never seen such a disgusting hotel in my entire life. It smells of marijuana in the corridors and inside the room dirty towels never washed dirty sheets with the smell of sweat. I don't advise you to book this hotel because of the horror spent the whole night
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are deeply sorry to hear that your stay did not meet expectations, and we understand how disappointing this must have been. Cleanliness and guest comfort are of utmost importance, and your feedback has been shared with our management team for attention. We value your comments and hope you might consider giving us another opportunity to provide a much-improved experience in the future. Sincerely, HotelManagement
A Very Dissatisfied Stay First room- I went to see had holes in the walls, next room I went TV didn't work, no shower curtain, and hair in the tub, next day maintenance came to put sealant in back of the toilet, and then smudged what they didn't use on the counter. All this could have been done prior to my booking or even after I checked out the next day, but the manager Candice made it must. TV - management ended up swapping the non-working TV out for an out of date TV that had no remote, when I inquired about the out of da... read more
Business response:
Dear Leah, Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet expectations and for the multiple inconveniences you experienced. While we appreciate you noting any assistance provided by our team, we understand how the issues with your rooms and amenities caused frustration. Your comments are important and will be shared with our team for greater attention in the future. We regret that this experience affected your visit and hope you might consider returning, allowing us the oppor... read more
Horrible People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online
My mom was hospitalized and I tried to cancel with front desk, she told me go online, when i go online they tell me contact hotel. Got the run around to be charge and its not fair due to i just booked a room week before losing 4 days because my unforeseen situation occured. To think people would do whats right. This may be why i wouldn’t go back. Otherwise room was ok.
There was hair on the floor, bed was comfy, some little beetles running around, and there are no curtains so the parking lot lights are bright
Look somewhere else Says it’s smoke free hotel yet as soon as you walk in it smell so bad like smoke as well as rooms. No conditioner or blow dryer in rooms. Cheap beds , room look nothing like the pictures. Pool is close yet they don’t disclose that. It was so bad we didn’t go back for the second night even if we paid we booked another hotel.
Unacceptable. The place smelled like cigarettes and urine.
Business response:
Dear Jose, Thank you for sharing your experience. We’re very sorry the condition of the environment was so disappointing and that it did not reflect the level of cleanliness and comfort we aim to provide. Please know that your concerns will be shared with our housekeeping team to ensure improvements are made. We appreciate your feedback and regret that your stay fell short of expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.