Extended Stay America - Houston - IAH Airport

Business response:

Dear Tarik, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay and understand the impact these concerns had on your overall experience. Please be assured that we are addressing these issues with our team to ensure necessary repairs are made and that such disruptions are minimized for future guests. Your feedback is greatly valued, and we hope to have the opportunity to welcome you back and provide you with a more pleasant and seamless stay.Sincerel... read more

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future. 

Business response:

Dear Giorgi, We sincerely apologize for the unpleasant experience you had during your stay. The presence of pests is absolutely not acceptable, and we understand your frustration. Please be assured that we take this matter seriously, and our team is actively working to address the issue. We are committed to providing a clean and comfortable environment for all our guests and hope you will consider giving us another opportunity to deliver a better experience in the future. Thank you for your feedback.Sincerely,Hotel Managemen... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during yourstay. This is not the experience we want for our guests, and we are addressing the cleanliness and maintenance concerns immediately. We understand the renovation disruptions were a significant inconvenience, and we regret that your room was not in the condition expected. Please be assured that we will thoroughly investigate the matter and take appropriate steps. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank yo... read more

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future. 

Business response:

Dear Jasmine, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management 

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future. 

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future. Sincerely, Hotel Management 

Business response:

Dear Dotch, Thank you for bringing this to our attention. We are sorry to hear that the cleanliness of your room did not meet your expectations. This does not reflect our standards, and we take such matters very seriously. Your feedback will be shared with our housekeeping team to ensure improvements. We appreciate your input and are committed to providing a clean and comfortable environment for all our guests. We hope you will give us another opportunity to deliver a more satisfactory experience.Sincerely,Hotel Management