Extended Stay America - Houston - IAH Airport

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Nathaniel, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Tia, Please accept our apologies for not meeting your expectations during your visit. We aim to provide exceptional service with clean and comfortable accommodations to all our guests. Therefore, we apologize for falling short of your expectations. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to... read more

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Darwin, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Additionally, the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We are committed to add... read more

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear ADALBERTO, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opp... read more

Business response:

Dear Anatoliy, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this further. Should you require further assistance, please do not hesitate to reach out to us at the hotel. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,H... read more

Business response:

Dear Jerry, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during your time with us.Sincerely,Hotel Managemen... read more