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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I was in Houston to cater a Wedding. I thought this would be a geeat property because of the full size kitchen. At 1st glance the room looked clean once i got uppacked roaches started coming from everywhere on the bed, in the bathroom, the kitchen, the closet, there where so many in one of my containers that i have to run it under the shower to get rid of them. I went to the front desk to make a complaint the Representative Evelyn was non chalant and stated her manager was out until monday. I asked would she sta... read more
Business response:
Dear Valarie, Thank you for bringing this to our attention. We’re sorry your stay did not meet expectations, especially during such an important trip. The condition of the room and the response you received are concerning, and we regret any frustration caused. Your feedback will be shared with the appropriate teams. Thank you for bringing this to our attention. Sincerely, Hotel Management
Broken door knob roaches smelled bad
Business response:
Dear Jennifer, Thank you for sharing your experience. We’re sorry the room did not meet expectations and understand how important comfort and upkeep are to a pleasant stay. Your comments have been taken note of, and we will share this with our team. We appreciate your feedback and look forward to the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
The television didn’t work Disappointed
Business response:
Dear Sandra, Thank you for sharing your experience. We apologize for the inconvenience caused by the television not working during your stay. Your feedback will be shared with the team to help ensure a smoother experience moving forward. We hope to welcome you back for a more enjoyable visit. Sincerely, Hotel Management
Room was full of flies and insects.
Business response:
Dear Rami, Thank you for sharing your experience. We sincerely regret that the condition of your room did not meet our standards and that it affected your comfort. Your concerns have been taken seriously and shared with our team for prompt attention. We appreciate your feedback and look forward to the opportunity to deliver a significantly improved stay in the future. Sincerely, Hotel Management
We booked a room at 11:53 PM. We attempted to call the hotel but they did not answer. We arrived at the hotel at 12:35 AM. We were told by the front desk agent that the previous day had closed at Midnight and we are considered “no show” we were going to have to pay again in order to get a room. The front desk agent advised me that she did not know how to secure a room without charging us twice. Travelocity and Extended Stay America don’t have a plan in place for this type of situation? I will be disputing one of the two char... read more
Business response:
DearCurtis, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and any confusion you may have experienced during check-in. Your feedback is valuable to us, and we appreciate your patience as we work to address this situation. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly, and we'll do our best to help you further. Sincerely, Hotel Management
I will not be going back again. I will not be staying there again again.
Business response:
Dear janette, Thank you for providing your feedback. We’re sorry your stay fell short of what you hoped for, and we appreciate you sharing your thoughts. Your comments are noted and will be used to help us improve. Sincerely, Hotel Management
This hotel looks nothing like the photos and I don't know how it has the number of stars that it does. The hallways and elevator smell horrible. The cabinets in my room were broken. There was dried stains of bodily fluid on my sheets.
Business response:
Dear Cameron, Thank you for bringing this to our attention. We sincerely apologize for the lapses in cleanliness and the unacceptable condition of your room upon arrival. Your experience does not reflect the standards we strive to uphold, and this has been addressed with our housekeeping team to ensure better preparation moving forward. Additionally, the concerns regarding room fixtures have been shared with our maintenance department to be promptly resolved. While fresh linens are always available at the front desk upon req... read more
The hotel is
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We value your input, and your comments help us understand areas where we can improve. We would welcome the opportunity to learn more about your stay and address any concerns you may have. We hope to have the chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.