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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This entire hotel stinks from the elevators to the room floors. It look like many different people just living out these hotels looking nasty. I had ask the front desk if I could get fresh towels and wash cloth she said they don’t give out fresh towels and wash cloth to people unless they stay with them for at least 7-days so it will cost $5 plus returning my old ones. Also, I’m thinking I’m getting a hotel with a kitchen to cook for me and child the pictures look NOTHING like what’s being advertised it’s worst. They have no... read more
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We regret that your stay did not meet expectations and understand how important comfort and clear information are, especially when traveling with family. After reviewing your comments regarding in-room care, we recognize that an important detail may not have been clearly explained during arrival. For longer visits, service of the accommodation is scheduled on a weekly basis to respect guest privacy, though additional attention is always available upon request ... read more
The rooms aren't clean and the ceilings are dirty asll. The towels werent white . They clean the rooms after 14days of u staying at the property. Which is why roaches have made the rooms their home as well. No kitchen supplies, no where to put your trash, the wifi sucks then they charge extra for enhanced wifi and it still sucks .!! Please take your $$ elsewhere .
Business response:
Dear Guest, Thank you for sharing your concerns with us. We regret that your stay did not provide the level of comfort and satisfaction you were expecting. A welcoming environment and reliable services are essential to a positive visit, and it is disappointing to learn that these elements fell short during your time with us. Please note that kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team will gladly deliver these items upon request. Your observations regarding acco... read more
The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.
Business response:
Dear Guest, We are sorry to hear that certain aspects of your visit did not meet expectations. Your comments regarding the overall condition and cleanliness are important to us, and we will share them with our team to ensure improvements are made. We are pleased, however, that you appreciated the service and convenient location. Thank you for recognizing the value offered, and we look forward to providing you with a more enjoyable experience in the future. Sincerely, Hotel Management
I've never seen such a disgusting hotel in my entire life. It smells of marijuana in the corridors and inside the room dirty towels never washed dirty sheets with the smell of sweat. I don't advise you to book this hotel because of the horror spent the whole night
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are deeply sorry to hear that your stay did not meet expectations, and we understand how disappointing this must have been. Cleanliness and guest comfort are of utmost importance, and your feedback has been shared with our management team for attention. We value your comments and hope you might consider giving us another opportunity to provide a much-improved experience in the future. Sincerely, HotelManagement
A Very Dissatisfied Stay First room- I went to see had holes in the walls, next room I went TV didn't work, no shower curtain, and hair in the tub, next day maintenance came to put sealant in back of the toilet, and then smudged what they didn't use on the counter. All this could have been done prior to my booking or even after I checked out the next day, but the manager Candice made it must. TV - management ended up swapping the non-working TV out for an out of date TV that had no remote, when I inquired about the out of da... read more
Business response:
Dear Leah, Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet expectations and for the multiple inconveniences you experienced. While we appreciate you noting any assistance provided by our team, we understand how the issues with your rooms and amenities caused frustration. Your comments are important and will be shared with our team for greater attention in the future. We regret that this experience affected your visit and hope you might consider returning, allowing us the oppor... read more
Horrible People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online
My mom was hospitalized and I tried to cancel with front desk, she told me go online, when i go online they tell me contact hotel. Got the run around to be charge and its not fair due to i just booked a room week before losing 4 days because my unforeseen situation occured. To think people would do whats right. This may be why i wouldn’t go back. Otherwise room was ok.
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.