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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at 11:00 pm to check in and they told me they do not have a room for me though I had a reservation and paid already. Can you imagine being told you have no room after flying for over 10 hours. Terrible.
Business response:
Dear Ihab, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Please allow us to check the process, as this is not what we aim for, and we will address this adequately to mitigate the likelihood of recurrence. If there's anything more we can do to assist you, please reach out to us directly, and we will do our best to help you further. We hope to welcome you back in the future.Sinc... read more
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely, Hotel Management
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely, Hotel Management
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely, Hotel Management
Horrible
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management
I was given a room that reeked of pet urine And pet hair all over the tables counters floors, even on the mini stove and dirty, dirty, dirty, dirty sheets. I contacted Ms.Jeanetta who was so helpful in this regard which I told her I refuse to stay in these conditions she called her manager who seemed to be accommodating in refunding me my stay I have yet to receive because of her avoiding Expedia to process my refund. Please do your research this place is definitely not the place you think it is…….
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management
Roaches cockroaches everywhere
Business response:
Dear Jose, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with pests during your stay. This issue is not in line with our standards, and we are taking immediate action. Ensuring a clean and comfortable environment for our guests is our top priority. We appreciate your bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.