This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will not be going back again. I will not be staying there again again.
Business response:
Dear janette, Thank you for providing your feedback. We’re sorry your stay fell short of what you hoped for, and we appreciate you sharing your thoughts. Your comments are noted and will be used to help us improve. Sincerely, Hotel Management
This hotel looks nothing like the photos and I don't know how it has the number of stars that it does. The hallways and elevator smell horrible. The cabinets in my room were broken. There was dried stains of bodily fluid on my sheets.
Business response:
Dear Cameron, Thank you for bringing this to our attention. We sincerely apologize for the lapses in cleanliness and the unacceptable condition of your room upon arrival. Your experience does not reflect the standards we strive to uphold, and this has been addressed with our housekeeping team to ensure better preparation moving forward. Additionally, the concerns regarding room fixtures have been shared with our maintenance department to be promptly resolved. While fresh linens are always available at the front desk upon req... read more
The hotel is
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We value your input, and your comments help us understand areas where we can improve. We would welcome the opportunity to learn more about your stay and address any concerns you may have. We hope to have the chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Property was noisy due to construction. The bathroom sink faucet was broken (spraying water everywhere, instead of a steady stream). Also, the A/C unit’s automatic function was broken, and the air blew constantly, unless I turned it off.
Business response:
Dear Tarik, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay and understand the impact these concerns had on your overall experience. Please be assured that we are addressing these issues with our team to ensure necessary repairs are made and that such disruptions are minimized for future guests. Your feedback is greatly valued, and we hope to have the opportunity to welcome you back and provide you with a more pleasant and seamless stay.Sincerel... read more
Staff at front desk during the day was rude.
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.
Hay muchas cucarachas
Business response:
Dear Giorgi, We sincerely apologize for the unpleasant experience you had during your stay. The presence of pests is absolutely not acceptable, and we understand your frustration. Please be assured that we take this matter seriously, and our team is actively working to address the issue. We are committed to providing a clean and comfortable environment for all our guests and hope you will consider giving us another opportunity to deliver a better experience in the future. Thank you for your feedback.Sincerely,Hotel Managemen... read more
Never again. Horrible stay. Absolutely horrible. Dead and live cockroaches all over room. Dirty floors and dust and debris on floor. Broken sink. No dishes for kitchenette. No coffee maker. Towels were dirty. They offered me a “newly renovated” room… it was chaos. The halls filled with construction workers and tools. Various rooms were torn apart and furniture strewn about corridors and hallways. The room was overwhelming filled with cleaner and wet paint smell. And the lock didn’t work correctly. There was a worker sawing a... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during yourstay. This is not the experience we want for our guests, and we are addressing the cleanliness and maintenance concerns immediately. We understand the renovation disruptions were a significant inconvenience, and we regret that your room was not in the condition expected. Please be assured that we will thoroughly investigate the matter and take appropriate steps. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank yo... read more
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you experienced during your stay with us. Please rest assured that we are dedicated to taking appropriate measures to address these issues. We sincerely hope you will give us another chance to serve you in the future.
Ghj
Business response:
Dear Jasmine, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.