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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely disappointing The room itself was clean and spacious but the hallways and common spaces were dingy and smelled damp and smoky. Specifically chose extended stay for the kitchenette but it was not stocked with anything—no plates, cups, bowls or silverware—even disposable ones—nothing. No in-room coffee maker. No dish soap or dishwasher pods. No serving utensils, pots or pans. I’ve never seen an extended stay kitchenette completely empty like this. Why even bother having it? I did not attempt to use the pool due to w... read more
Business response:
Dear Kaced, thank you for being our guest. We apologize for the various issues that made your overall stay, not a perfect one. To ensure kitchenware's cleanliness, these items are available at the front desk, and we deliver them to your suite on request. Although we work hard to provide a clean and comfortable environment, we regret if the smell in the hallways and the noise compromised your experience. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or mov... read more
Facility was nice for the price but the receptionist is ghetto and no where to be found… oh and there is no breakfast bar only cereal bars no juice no nothing
Business response:
Dear Jeanette, we are happy you chose Extended Stay America for your recent visit to the city. We are glad that you had an overall great stay. We have shared your feedback about the front desk and the breakfast with the concerned team. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
Good experience Check in was fast and easy. There were kids and dogs on the floor that I stayed but it’s a hotel that’s to be expected. Quiet for the most part. Very clean no smoke smell. I’d definitely stay here again.
Hotel needs improvement They really need to clean up the hall ways and stairs, it smells really bad like pee and weed, the side doora on each side don't work and we kept getting lock out. They need better quality blankets, they're was also no phones in the room, we reserved a king bed and when we arrived 15 mins after making the reservation were told there were no more kings. The halls and stairs smells like weed and pee. More importantly they need better security the were alot of mischief going on and alot of people ligerin... read more
Business response:
Kathy, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our service and facilities going forward. We regret not meeting all of your expectations and any inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely... read more
Fast check in
Business response:
Susana, thank you for choosing Extended Stay America and for your kind review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We look forward to your next visit. Sincerely, Hotel Management
Everything was wonderful. Except the wifi. Very slow.
Business response:
Fabian, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met most of your expectations. However, we regret the inconvenience you experienced with the Wi-Fi. We will address this with the appropriate individuals and make sure we prevent such reoccurrences. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 4.4 star rating with 664 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.