This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great! The only thing is the smell in the hallways, smoke.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Comfort suites hotel was amazing! I love you! Staff was friendly and helpful and awesome!
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
0
The experience was awesome I love this hotel it’s nice and beautiful and it’s everything I definitely give it a 5 rating
Business response:
Chylise, thank you for making Extended Stay America a part of your travel plans. It was delightful to read that you thoroughly enjoyed your stay and that you were happy with our service and accommodations. Your review is highly appreciated, and we look forward to seeing you at your second home. Sincerely, Hotel Management
The best thing about the stay was the bed honestly. The room looked pretty clean until i started seeing roaches mainly in the bathroom, it wasn’t like a infestation just one or two but who wants to see nasty roaches in their hotel room. Also another problem we had was at check in. I booked an king size room & upon arriving to check in we were told there were no more king size beds which is very inconvenient & disappointing and not being offered a discount on having to have a regular queen size room which was also disappointi... read more
Business response:
Thank you for choosing us and for reviewing your stay. We are glad you had a pleasant stay overall and that you had a good night's rest in our beds. However, we regret we were not able to accommodate you in the room of your choice and apologize for the issues you had with your room. We will share your feedback with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
It was okay. The housekeeper needs to spend more time cleaning and checking over rooms
Business response:
Karla, thank you for choosing Extended Stay America and for taking the time to share your review. We are glad your overall stay with us was a pleasant one. However, we apologize for the cleanliness oversights you encountered, and be assured; we will share your comments with our housekeeping team to ensure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 4.4 star rating with 674 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.