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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
0
The experience was awesome I love this hotel it’s nice and beautiful and it’s everything I definitely give it a 5 rating
Business response:
Chylise, thank you for making Extended Stay America a part of your travel plans. It was delightful to read that you thoroughly enjoyed your stay and that you were happy with our service and accommodations. Your review is highly appreciated, and we look forward to seeing you at your second home. Sincerely, Hotel Management
The best thing about the stay was the bed honestly. The room looked pretty clean until i started seeing roaches mainly in the bathroom, it wasn’t like a infestation just one or two but who wants to see nasty roaches in their hotel room. Also another problem we had was at check in. I booked an king size room & upon arriving to check in we were told there were no more king size beds which is very inconvenient & disappointing and not being offered a discount on having to have a regular queen size room which was also disappointi... read more
Business response:
Thank you for choosing us and for reviewing your stay. We are glad you had a pleasant stay overall and that you had a good night's rest in our beds. However, we regret we were not able to accommodate you in the room of your choice and apologize for the issues you had with your room. We will share your feedback with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
It was okay. The housekeeper needs to spend more time cleaning and checking over rooms
Business response:
Karla, thank you for choosing Extended Stay America and for taking the time to share your review. We are glad your overall stay with us was a pleasant one. However, we apologize for the cleanliness oversights you encountered, and be assured; we will share your comments with our housekeeping team to ensure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with another enjoyable stay. Sincerely, Hotel Management
Business response:
Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Business response:
Amber, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
No Telephone Service I don’t remember who checked me in, but she overcharged my debit card, so I had to wait on a refund to go back on my card. When I called the hotel to get it straightened out, I spoke with Chloe, who was extremely rude to me. And what amazed me most was the fact that I was unable to even make outgoing calls from my room. And for someone to call me in my room, they could not even call me directly. All incoming room calls had to go through the Front Desk first, where the young lady who answered told me she ... read more
Business response:
Rebecca, thank you for sharing your review at Extended Stay America. We are sorry you did not have a positive experience with one of our associates. We want every guest to be treated with respect and authentic, friendly service, but we regret this was not in your case. Your feedback will be used to improve our services, and we appreciate your patience. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 4.4 star rating with 664 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.