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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sunshine in the darkend day Traveled to Houtson for a death in the family, and booked after 8pm. We arrived after midnight and Serita was very sweet, patient, and had my room prepared for despite late check in. Thank you for comfort during my time of grievance.
Business response:
Brandey, thank you for sharing your experience at Extended Stay America. We are glad to know you were impressed with our the great service delivered by Serita and had a pleasant time. We will be sure to share your kind compliments with her for doing an excellent job. Thank you again for the feedback - we appreciate your business! Sincerely, Hotel Management
Extended comfort stay
Business response:
Hersani, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Business response:
Maryhen, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Not very clean. I found little things from previous customers. The room seems old, so they definitely need to renew some things. The first room I was assigned hasn’t any power. The AC and the TV weren’t working. Besides that, friendly staff and quick service.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates and had an overall pleasant time with us. However, we are sorry for the issues you encountered in both of your rooms and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
The fact that for the price there was free parking, wifi and use of a kitchenette together with decent cable tv, a working airconditioner and functional (for the most part) hot and cold water was the deal breaker for me. They did advertise 24/7 desk services but I saw something to the contrary and there were no security present except on odd nights we saw a black Camaro with a friendly guy seated on the drivers seat acknowledging you as you drove into the compound. He would switch on the blue lights as well for you to recogn... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you for your review, we hope you will choose us again. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.