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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy Great
Business response:
Schawanda, thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you had a restful stay in your well-appointed room We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Hotel Management
Business response:
Ashley, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel
A very split decision to say the least.I suppose the only way to be fair would be to list the pros and the cons. Pros: upon entering the hotel it is impressive, very clean and very neat. Floors and carpets are well clean the elevator is in good repair. There's no odor in the hallways and the fact that it's an extended stay means a lot of people are cooking which actually makes it smell better. The rooms are comfy and well maintained and there's a microwave and refrigerator in each room. Finally the hotel staff is Pleasant fo... read more
Business response:
Although overall you had a pleasant stay with us and liked your well-equipped room, we are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Refrigerator didn't cool...............................
Business response:
Thank you for staying at Extended Stay America. We are pleased you had an overall pleasant stay with us, but we are sorry for the maintenance issue you encountered. We appreciate your feedback and hope to see you back soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Exceeded my expectations. room was very well equipped.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with your well-appointed room and that you had a nice stay here. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Room was clean. Except for the room was really musty. The ac was left off. And had a bad moldy smell.
Business response:
Thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,051 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.