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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean. I found little things from previous customers. The room seems old, so they definitely need to renew some things. The first room I was assigned hasn’t any power. The AC and the TV weren’t working. Besides that, friendly staff and quick service.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates and had an overall pleasant time with us. However, we are sorry for the issues you encountered in both of your rooms and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
The fact that for the price there was free parking, wifi and use of a kitchenette together with decent cable tv, a working airconditioner and functional (for the most part) hot and cold water was the deal breaker for me. They did advertise 24/7 desk services but I saw something to the contrary and there were no security present except on odd nights we saw a black Camaro with a friendly guy seated on the drivers seat acknowledging you as you drove into the compound. He would switch on the blue lights as well for you to recogn... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you for your review, we hope you will choose us again. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
we stayed for 4 nights, There was a bathroom in the hall across from us that had homeless people permanently living there.. Nights were very loud, and the smell of alcohol just penetrated the room. I went up to the front desk to notify them and nothing changed. Our room never had room service... no clean towels, no toilet paper and when I went to the lobby to ask they said we had to wait for the following saturday. We stayed from sat-tuesday.
Business response:
We apologize that we dropped the ball in so many areas during your recent stay at our hotel. We take your feedback seriously and will make changes so that these types of incidents do not occur again. We continually strive to deliver service that goes above and beyond our high standards. We hope that you will consider a return visit so that we can provide you with the service excellence that you should have experienced during this stay. Sincerely, Hotel Management
Business response:
Albert, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
ok ok
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Christopher, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Alan, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I always love staying here. From the staff to the rooms, it’s a great environment
Business response:
Thank you for being loyal to our brand and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were impressed with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,051 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.