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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so bad Bed is ok but sheets blanket and towels need replacement.everything else is ok.good sized room,place is pretty clean and it’s nice to have a fridge micro and cook top.tv is lcd somewhat small and not to many cable channels to chose from.plenty of toiletries including tp.free breakfast is not much and vending machine prices are high and robbed me of $2.havent used pool but looks small also free WiFi and coin laundry.overall for the price and amenities is worth the stay.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry for the inconvenience caused to you. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Local Clean Customer Service Friendly Comfortable. Only request would be daily room service option
Business response:
We are delighted you had an excellent stay at Extended Stay America. It is great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. They will be happy to hear their efforts made your stay memorable! We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
For whatever strange reason, the TV was not in the room and the windows were not locked on the inside. There was also broken glass in the freezer.
Business response:
Sergio, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great exp... read more
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Get what ya pay for The hotel was under repair! The AC didn’t work well! The hotel is old and needs refreshing!
Business response:
Thank you for choosing to stay with us. We apologize that your stay was just average, and for the condition of our hotel. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Fairly quiet. No observable structural or cleanliness issues. Overall I approve.
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Comfy Great
Business response:
Schawanda, thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you had a restful stay in your well-appointed room We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Hotel Management
Business response:
Ashley, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel
A very split decision to say the least.I suppose the only way to be fair would be to list the pros and the cons. Pros: upon entering the hotel it is impressive, very clean and very neat. Floors and carpets are well clean the elevator is in good repair. There's no odor in the hallways and the fact that it's an extended stay means a lot of people are cooking which actually makes it smell better. The rooms are comfy and well maintained and there's a microwave and refrigerator in each room. Finally the hotel staff is Pleasant fo... read more
Business response:
Although overall you had a pleasant stay with us and liked your well-equipped room, we are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.