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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Antonio, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Not bad considering... Customer service was very fair. Room was very spacious and appliances performed as expected. However, swimming pool, which was a convincing factor, was dirty and threw off the relaxing part of the week.
Business response:
Thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. Thanks again for your review. We hope to see you soon! Sincerely, Hotel Management
Great room Overall great stay. Was only disappointed that the pool was unavailable. My kids were sad!
Business response:
Katherine, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that you had a relaxing stay with us. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Nur der Preis war gut. Zimmer sind klein , eine Woche lang nicht einmal wurde sauber gemacht. Frühstück :am manchen Tagen nur Kaffee war da
Business response:
Henryk, thank you for staying with us. Although you liked our hotel price, we sincerely apologize if our cleanliness services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new futur... read more
Business response:
Ryan, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
A hot shower and a bed, cheap price. If you are not expecting any frills, you won't be disappointed. Breakfast was oatmeal packets and coffee. If you want to use your stove and microwave, you need to sign for dishes. I got a few and a coffee maker, but I was only there 2 nights. Rooms were run down, but no dirt or mildew. You can replace your towels at front desk. Used the Wi-Fi. Had a security guy at night.
Business response:
We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Más limpieza Deberían; en este hotel, limpiar todo los días y no solo un día a la semana o tener que pagar $10.00 extra para que limpien la habitación.
Business response:
Thank you for choosing us. We are sorry you were unhappy with our housekeeping policy which inconvenienced your stay. We are sorry for the disappointment you had and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Never again pay 7 days or cant pay cash I arrived at this motel to see lots of trash in the parking lot. As I arrived early I asked if I could check in with my children due to 96 degree weather I was told no. So we sat in our car because the lobby was full and being cleaned. So I made a statement to my kids soon they could go swimming and I was then told the pool isnt open. After waiting in the car with two children in the heat I went to check in and they told me they dont take cash unless your paying 7days or more. Unreal I... read more
Business response:
Jessica, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The only thing that we could not enjoy was the pool it was closed.
Business response:
Ruth, thank you for taking the time to review your stay. We’re glad to know you enjoyed almost all the aspects of our hotel. However, we’re sorry for not meeting some of your expectations. It was a pleasure having you as our guest and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.